0000000000358495
AUTHOR
Hans Solli-sæther
Towards a Theoretical Model for Co-Realization of IT Value in Government
Despite decades of heavy investments in information technology (IT) and information systems (IS) in government systems and considerable amounts of research on how IS contributes to organizational performance and success, IS investments are still considered risky business. Fewer than 50% of IS projects deliver the expected functionality on time and on budget. As the world becomes increasingly more complex, IS increasingly needs to function across organizational boundaries. The added complexity is likely to add to the risks of IS investments. Hence, there is a need to improve practice and to increase the success rate of IS investments, especially in government settings. To address this fundam…
Proposing an Entrepreneurial Process for the Co-creation of IT Value
Published version of a chapter from the book M. Janssen, H. Scholl, M. Wimmer & F. Bannister (Eds.), Electronic Government : Springer Berlin Heidelberg, 2014. Also available on SpringerLink: http://dx.doi.org/10.1007/978-3-662-44426-9_26 Co-creation of IT value has received substantial focus from the IS research community over the past years. However, few if any have studied this phenomenon from a process perspective, and our understanding of the processes leading to successful co-creation is therefore limited. To address this shortcoming, we studied a complex, e-government case involving 38 government agencies intending to co-create value from a common IT platform. We used a mixed method a…
The Shape of Interoperability: Reviewing and Characterizing a Central Area within eGovernment Research
Interoperability has been discussed and studied for more than a decade. While early discussions were very conceptual, interoperability is increasingly seen as one of the key enablers of the promised benefits from eGovernment. Consequently, and not surprisingly, a considerable amount of research has been published related to interoperability. However, a conceptual model of the interoperability domain is currently missing. We thus propose such a model based on an extensive review of a subset of the eGovernment literature published in highly ranked information systems, public administration and eGovernment journals. The model outlines and discusses actors, activities, contextual factors, effec…
Organizational Learning to Leverage Benefits Realization Management; Evidence from a Municipal eHealth Effort
Part 3: Organizational Aspects; International audience; While work with benefits realization requires organizational learning to be effective, emphasis on organizational learning is hard to find in benefits realization studies. To remedy this research gap, we study how organizational learning theory can contribute to improve benefits realization processes. A qualitative approach was used to gain in depth understanding of benefits realization in an ICT healthcare services project. We found that individual learning is present, but organizational learning has not been given explicit attention neither in the project nor in the literature of benefits realization management. We argue that the ind…
Benefits Realization in eGovernment: Institutional Entrepreneurship or Just Hype?
As development practices of eGovernment gradually mature, there appears to be an increasing focus on documentation of innovation processes and documentation of realized benefits. Although research on benefits realization provides some guidance to these issues, there is a lack of empirical research to validate central tenets in the literature and to provide the level of detail necessary to understand the impact benefits realization practices can have on organizations. To address these issues, we carried out an in-depth longitudinal case study of a large-scale benefits realization effort in Norway. Institutional theory was used to analyze the organizational impact. Our findings show that the …