6533b82dfe1ef96bd12915ce

RESEARCH PRODUCT

Organizational Learning to Leverage Benefits Realization Management; Evidence from a Municipal eHealth Effort

Hans Solli-sætherDetmar W. StraubKirsti AskedalLeif Skiftenes Flak

subject

Knowledge managementLeverage (finance)business.industryComputer sciencePublic sector[SHS.INFO]Humanities and Social Sciences/Library and information sciences05 social sciencesPublic sectorOrganizational learning theory03 medical and health sciences0302 clinical medicineInformation and Communications Technology0502 economics and businessOrganizational learningHealth careeHealthIndividual learningOrganizational structureeHealth[INFO]Computer Science [cs]030212 general & internal medicinebusinessBenefits managementComplex organizations050203 business & management

description

Part 3: Organizational Aspects; International audience; While work with benefits realization requires organizational learning to be effective, emphasis on organizational learning is hard to find in benefits realization studies. To remedy this research gap, we study how organizational learning theory can contribute to improve benefits realization processes. A qualitative approach was used to gain in depth understanding of benefits realization in an ICT healthcare services project. We found that individual learning is present, but organizational learning has not been given explicit attention neither in the project nor in the literature of benefits realization management. We argue that the individual learning in the project forms an excellent basis for organizational learning, i.e., in the form of organizational structures, routines, and methods for benefits realization.

10.1007/978-3-319-64677-0_12http://hdl.handle.net/11250/2492734