0000000000377353
AUTHOR
Hanna Koskinen
Utilizing Experience Goals in Design of Industrial Systems
The core idea of experience-driven design is to define the intended experience before functionality and technology. This is a radical idea for companies that have built their competences around specific technologies. Although many technology companies are willing to shift their focus towards experience-driven design, reports on real-life cases about the utilization of this design approach are rare. As part of an industry-led research program, we introduced experience-driven design to metal industry companies with experience goals as the key technique. Four design cases in three companies showed that the goals are useful in keeping the focus on user experience, but several challenges are sti…
Radical innovation by theoretical abstraction - a challenge for the user-centred designer
AbstractIt is generally accepted that scientific disciplines such as psychology, sociology, and anthropology contribute beneficially to design by providing understanding of users’ needs, experiences, and desires. Arguably, however, these disciplines have more to contribute, because they include theories and models that can be applied as design frames and principles. More specifically, goal-setting, visualization, thematization, and conceptual reconfiguration are general mechanisms through which theories translate into design contributions. Actualizing radical design solutions via these mechanisms is discussed: theories provide appropriate means of abstraction, which allows ‘distance’ from u…
Viestinnän strateginen rooli organisaatiossa : näkemyksiä viestinnän strategisesta luonteesta ja siihen vaikuttavista tekijöistä
Viestinnän merkitys organisaatiossa korostuu dynaamisessa toimintaympäristössä, sillä viestintäammattilaisen ydinosaamiseen kuuluvat hyvät konfliktin hallintakyvyt sekä sidosryhmätaidot. Silti viestintäammattilaiset joutuvat edelleen paikoittain varjoon organisaation strategisista toimijoista puhuttaessa ja tämä saattaa johtaa esimerkiksi heikompaan budjetointiin sekä vähäisiin vaikuttamismahdollisuuksiin. Tutkimuksen tavoitteena oli lisätä ymmärrystä strategisen viestinnän käsitteestä ja tuoda tuoreita näkökulmia viestintäammattilaisten asemaan organisaatiossa. Tutkimuskysymyksissä pohdittiin viestintäammattilaisen strategista roolia, strategisen viestinnän määritelmää sekä viestintäammatt…
Defining user experience goals to guide the design of industrial systems
The key prerequisite for experience-driven design is to define what experience to design for. User experience (UX) goals concretise the intended experience. Based on our own case studies from industrial environments and a literature study, we propose five different approaches to acquiring insight and inspiration for UX goal setting: Brand, Theory, Empathy, Technology, and Vision. Each approach brings in a different viewpoint, thus supporting the multidisciplinary character of UX. The Brand approach ensures that the UX goals are in line with the company's brand promise. The Theory approach utilises the available scientific knowledge of human behaviour. The Empathy approach focuses on knowing…
User experience targets as design drivers:A case study on the development of a remote crane operator station
In recent years, the notion of user experience, or UX, as an essential aspect to be addressed in the design and development of technologies has been increasingly discussed. In this paper, we present a case study in which we have used UX targets as the main design drivers and focus areas in developing a new remote operator station user interface for container cranes. UX targets describe the experiential qualities to which the product design should aim at. However, taking UX targets into consideration during product design is challenging, because only little is known about how they would be best operationalized to serve the different phases of the design process. Through our case study, we de…
Evaluation of user experience goal fulfillment
In this paper, the results of a user experience (UX) goal evaluation study are reported. The study was carried out as a part of a research and development project of a novel remote operator station (ROS) for container gantry crane operation in port yards. The objectives of the study were both to compare the UXs of two different user interface concepts and to give feedback on how well the UX goals experience of safe operation, sense of control, and feeling of presence are fulfilled with the developed ROS prototype. According to the results, the experience of safe operation and feeling of presence were not supported with the current version of the system. However, there was much better suppor…