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RESEARCH PRODUCT
Utilizing Experience Goals in Design of Industrial Systems
Pertti SaariluomaJaakko HakulinenJussi P. P. JokinenHannu KarvonenTomi HeimonenYichen LuHannu NousuHanna KoskinenMarkku TurunenEija KaasinenTuuli KeskinenPetri MannonenVirpi RotoTiina Kymäläinensubject
Research programKnowledge managementComputer scienceindustrial systemsExploratory research02 engineering and technologyExperience designexperience goalkäyttäjäkeskeinen suunnittelucase studyUser experience designIndustrial designuser experience0202 electrical engineering electronic engineering information engineering0501 psychology and cognitive sciencestuotantojärjestelmät050107 human factorsta113Industrial systemsFocus (computing)ta214Product designbusiness.industry05 social sciencesta6132020207 software engineeringEngineering managementexperience design toolsDesign educationexperience-driven designexperience goalsmetalliteollisuuskäyttäjäkokemusbusinessdescription
The core idea of experience-driven design is to define the intended experience before functionality and technology. This is a radical idea for companies that have built their competences around specific technologies. Although many technology companies are willing to shift their focus towards experience-driven design, reports on real-life cases about the utilization of this design approach are rare. As part of an industry-led research program, we introduced experience-driven design to metal industry companies with experience goals as the key technique. Four design cases in three companies showed that the goals are useful in keeping the focus on user experience, but several challenges are still left for future research to tackle. This exploratory research lays ground for future research by providing initial criteria for assessing experience design tools. The results shed light on utilizing experience goals in industrial design projects and help practitioners in planning and managing the product design process with user experience in mind. Copyright is held by the owner/author(s). Publication rights licensed to ACM.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2017-05-02 | Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems |