0000000000182195
AUTHOR
Tomi Heimonen
Evaluating a Future Remote Control Environment with an Experience-Driven Science Fiction Prototype
The case study presented in this paper aimed at discovering opportunities for ambient intelligence and new interaction methods for a future remote crane-operating environment. The theoretical objective was to carry out an experience-driven research project in an industrial work context, and the practical objective was to create and evaluate a future oriented science fiction prototype. The work was carried out in close co-operation with an industrial partner who was a domain expert in the field of crane industry. The aim was to focus on clearly defined user experience goals to which the industrial partner committed. The consequent immediate objective was to focus on two explicit experiences …
Human-technology choreographies
Bodily movements have traditionally had mostly instrumental value in interaction design. However, movements can also be given a central role in understanding behaviour and in designing technology for humans. This workshop is aiming at taking a fresh, movement-oriented look at the design and evaluation of technology in a wide variety of contexts.
Utilizing Experience Goals in Design of Industrial Systems
The core idea of experience-driven design is to define the intended experience before functionality and technology. This is a radical idea for companies that have built their competences around specific technologies. Although many technology companies are willing to shift their focus towards experience-driven design, reports on real-life cases about the utilization of this design approach are rare. As part of an industry-led research program, we introduced experience-driven design to metal industry companies with experience goals as the key technique. Four design cases in three companies showed that the goals are useful in keeping the focus on user experience, but several challenges are sti…
Defining user experience goals to guide the design of industrial systems
The key prerequisite for experience-driven design is to define what experience to design for. User experience (UX) goals concretise the intended experience. Based on our own case studies from industrial environments and a literature study, we propose five different approaches to acquiring insight and inspiration for UX goal setting: Brand, Theory, Empathy, Technology, and Vision. Each approach brings in a different viewpoint, thus supporting the multidisciplinary character of UX. The Brand approach ensures that the UX goals are in line with the company's brand promise. The Theory approach utilises the available scientific knowledge of human behaviour. The Empathy approach focuses on knowing…
Designing Gesture-Based Control for Factory Automation
We report the development and evaluation of a gesture-based interaction prototype for controlling the loading station of a factory automation system. In this context, gesture-based interaction has the potential to free users from the tedious physical controls but it must also account for safety considerations and users’ perceptions. We evaluated the gesture interaction concept in the field to understand its applicability to industrial settings. Our findings suggest that gesture-based interaction is an emotional, physically charged experience that has the potential to enhance the work process. Participants’ feedback also highlighted challenges related to the reliability of gesture recognitio…