0000000000450878
AUTHOR
G. Dominici
Book Review: Viable Systems Approach (VSA): Governing Business Dynamics
This book introduces for the first time in English (and thus for an international readership) the Viable Systems Approach (VSA). The VSA is a novel systemic approach developed in Italy over a period of about thirty years by Italian systemic scholars under the guidance of Gaetano Golinelli.A strictly holistic view of systemic thinking puts the focus on the whole, as opposed to the parts. Accepting this view means directing all research efforts towards the understanding of the whole, without resorting to an analysis of the parts (Barile & Saviano, 2011). This perspective emerges in juxtaposition to the traditional analytical–reductionist approach, aiming to overcome its limits by moving towar…
La Customer Satisfaction dei Servizi Bibliotecari Universitari. Uno Studio Empirico su Due Biblioteche Universitarie Italiane con il Modello di Kano.
La presente ricerca analizza i servizi bibliotecari di due Facoltà italiane al fine di individuare i principali driver della customer satisfaction attraverso il modello di Kano. I risultati possono essere utili sia ai ricercatori che ai manager delle università per pianificare a livello strategico e operativo le azioni necessarie al miglioramento dell’offerta di servizi bibliotecari di ateneo.
A Viable System View of the Japanese Lean Production System
We highlight the main characteristics of lean production and we analyze them using a viable-systemic perspective. Doing so we consider the lean production with its osmotic interactions with the Japanese business system and we create a framework which highlights the key relations which are essential for the viability of the system.
The incubation process for the creation of viable firms: the case of ARCA Consortium
The aim of this study is to demonstrate that academic incubators play a key role in firm viability. This study develops a new analytic systemic framework that reveals the processes and factors that determine the effectiveness of the incubation process supported by university incubators. We analyse the effectiveness of the incubation process in the incubator of the ARCA Consortium by means of a single case study with an embedded design. In this study, adopting a systemic perspective, we shift the focus from the firm to the context, shedding light on the systemic actions that create the prerequisite conditions for the achievement of the firms’ viability.