0000000000464553
AUTHOR
Romain Picot-clemente
Contribution of Semantic Web on Customer Relationship Management in E-Tourism
International audience; This paper presents an ongoing research on the development of a customer relationship management in e-tourism. Based both on techniques of the Semantic Web and Adaptive Hypermedia Systems, this paper presents a solution for dynamic adaptation of the offer to customers according to semantic criteria characterizing the Internet. A case study about tourism in Côte d'Or department in Burgundy is presented.
TourismKM: a new Web Semantic based approach for E-Tourism
International audience; Since 1970, technology innovations transformed radically the tourism processes and strategies, essentially with the Internet apparition. Nowadays, E-Tourism systems are well implanted into the Internet, with a lot of offers and online possibilities (reservations, virtual visit, etc.). Nevertheless, with the great evolution of the Internet, users' needs and attends changed too, they are now looking for more personalized and adapted contents. Here is the lack of the most E-Tourism systems, they are not, or a little, user centered. Based both on techniques of the Semantic Web and Adaptive Hypermedia Systems, this paper presents a solution for dynamic adaptation of the o…
AN ONTOLOGY-BASED APPROACH TO PROVIDE PERSONNALIZED RECOMMENDATIONS USING A STOCHASTIC ALGORITHM
International audience; The use of personalized recommender systems to assist users in the selection of products is becoming more and more popular and wide-spread. The purpose of a recommender system is to provide the most suitable items from an knowledge base, according the user knowledge, tastes, interests, ... These items are generally proposed as ordered lists. In this article, we propose to combine works from adaptive hypermedia systems, semantic web and combinatory to create a new kind of recommender systems suggesting combinations of items corresponding to the user.