Modelling Offices Through Discourse Analysis: A Comparison and Evaluation of SAMPO with OSSAD and ICN

In a previous paper the importance of framing office communications in terms of discourse analysis was explored. 2 It also presented an approach based on speech acts and conversations to allow this framing to occur. The approach was termed SAMPO. In this paper, we continue the discussion on discourse analysis by comparing SAMPO with two prominent office modelling approaches, Information Control Nets (ICN) and OSSAD, and discuss its merits in modelling office communications.

The effectiveness of office information systems: a social action perspective

. The purpose of this paper is to show that a number of basic issues have not been adequately addressed in existing office information systems research. Prominent among these are the nature and role of offices, the goals of office information systems development, and the nature of its organizational and managerial consequences. It is proposed that office information systems should be analysed as social action systems the behaviour of which is strongly affected by socially determined forces and constraints such as the behaviour-channelling influences of authority, norms, customs, habits and precedence. Four types of social action are discussed: instrumental, strategic, communicative and disc…

Conceptual and Paradigmatic Foundations of ISD