Nouveaux usages et digitalisation : l’expérience des objets connectés

Analysis of the appropriation of a connected object : an experiential and dimensional approach

The evolution and interactivity of connected objects promise a continuous improvement of the consumer experience, especially through the adaptation of the object and the development of its functionalities. But in some cases, the evolving nature of the object can lead to a situation where the user has to reappropriate it. Through a netnography and an analysis of life stories, this research studies the appropriation process in a dynamic way.The main contribution of this research is the identification of two dimensions (social and situational) and four forms of appropriation : autotelic, instrumental, individual and collective, which we bring closer to Lanier and Rader's (2015) measure of expe…

Analyse de l’appropriation d’un objet connecté : une approche expérientielle et dimensionnelle