Understanding and managing process interaction in IS development projects

Published version of an article from the book: Nordic Contributions in IS Research. Also available on SpringerLink:http://dx.doi.org/10.1007/978-3-642-32270-9_2 Software-based information systems must be developed and implemented as a part of business change. This is a major challenge, since business change and the development of software-based information systems usually are performed in separate processes. Thus, there is a need to understand and manage the relationship between these two kinds of processes. In this paper we draw on a longitudinal case study. We suggest a framework to analyze the case as interaction between software development processes and organizational change processes.…

Apathy Towards the Integration of Usability Work: A Case of System Justification

In this article we report from a case study of a software development organization and we study in particular the developers’ and product managers’ attitudes towards integrating usability work into software development. We offer explanations based on system justification theory illuminating what would-be integrators might be up against. The analysis shows how the developers only pay lip service to usability work and how they treat users superficially. It further shows how that leads to stereotyping of usability designers and users in order to preserve status quo, and how internalization of inequality between the developers and usability designers rationalizes the preservation of status quo.…

Using organizational influence processes to overcome IS implementation barriers: lessons from a longitudinal case study of SPI implementation

A fundamental tenet of the information systems (IS) discipline holds that: (a) a lack of formal power and influence over the organization targeted for change, (b) weak support from top management, and (c) organizational memories of prior failures are barriers to implementation success. Our research, informed by organization influence, compellingly illustrates that such conditions do not necessarily doom a project to failure. In this paper, we present an analysis of how an IS implementation team designed and enacted a coordinated strategy of organizational influence to achieve implementation success despite these barriers. Our empirical analysis also found that technology implementation and …

Information Systems Architecture and Technology: Proceedings of 36th International Conference on Information Systems Architecture and Technology – ISAT 2015 – Part I

This four volume set of books constitutes the proceedings of the 36th International Conference Information Systems Architecture and Technology 2015, or ISAT 2015 for short, held on September 20–22, 2015 in Karpacz, Poland. The conference was organized by the Computer Science and Management Systems Departments, Faculty of Computer Science and Management, Wroclaw University of Technology, Poland. The papers included in the proceedings have been subject to a thorough review process by highly qualified peer reviewers. The accepted papers have been grouped into four parts: Part I—addressing topics including, but not limited to, systems analysis and modeling, methods for managing complex planning…

Usability Work in Agile Systems Development Practice: A Systematic Review

In this chapter we present the results of a systematic literature review of the recommendations in the existing research literature on usability work in agile systems development. The review contributes by summarizing the literature in light of seven claims about how to integrate usability work into an agile development project. By analyzing the claims we show how the previous literature provides grounds, warrants, backing, rebuttal, and qualification with regard to each of them. From this comprehensive overview of the literature we then discuss a research agenda with a particular focus on how situational factors for the claims must be researched and how this must encompass identified rebut…

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