6533b825fe1ef96bd1282a54
RESEARCH PRODUCT
Apathy Towards the Integration of Usability Work: A Case of System Justification
Peter NielsenPeter NielsenAdeola Yetunde Wale-koladesubject
Social software engineeringKnowledge managementHCI design and evaluation methodsComputer sciencebusiness.industry05 social sciencesSoftware development050109 social psychologyUsabilitySoftware creation and managementSoftware peer reviewCollaboration in software developmentHuman-Computer InteractionSoftware development processPersonal software processSoftware constructionSoftware process managementPackage development process0501 psychology and cognitive sciencesbusiness050107 human factorsSoftwaredescription
In this article we report from a case study of a software development organization and we study in particular the developers’ and product managers’ attitudes towards integrating usability work into software development. We offer explanations based on system justification theory illuminating what would-be integrators might be up against. The analysis shows how the developers only pay lip service to usability work and how they treat users superficially. It further shows how that leads to stereotyping of usability designers and users in order to preserve status quo, and how internalization of inequality between the developers and usability designers rationalizes the preservation of status quo. These findings will have significant implications for managers of software development.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2016-06-01 | Interacting with Computers |