0000000000600120
AUTHOR
Eugenia Ruiz-molina
Satisfaction and loyalty in B2B relationships in the freight forwarding industry: adding perceived value and service quality into equation
This paper focuses on analysing the determinants of satisfaction (service quality, perceived value), as well as its possible influence on customer loyalty of freight forwarders to freight transport service providers (by road/maritime/air) in Spain. To this end, we propose a causal model tested using information from 205 freight forwarders collected through personal interviews. The model was estimated using the Partial Least Squares (PLS) approach. Moreover, the existence of differences in the perceptions on the analysed variables between transport modes is tested through ANOVA. Results show that service quality has an influence on customer satisfaction, both directly, as well as through per…
Franchisee’s entrepreneurial orientation dimensions and performance. Evidence from France
Franchisee’s performance has been frequently positively related to entrepreneurial orientation (EO), but the EO is a multidimensional concept and the interest of the literature on the dimensionalit...
Social Innovation for Sustainability and the Common Good in Ecosystems of the Fourth Sector: The Case of Distribution Through Alternative Food Networks in Valencia (Spain)
There is increasing attention regarding the contribution of alternative food networks (AFN) for creating more sustainable communities. AFN are initiatives, which try to relocalize and democratize food systems, promoting local and organic agriculture, and reducing the distance between producers and consumers. They take different forms from cooperatives and farmers’ markets to on-line platforms, veg boxes and social enterprises. They propose socially innovative schemes and models for food distribution, which combine an orientation towards public and common good with economic self-sufficiency. In this sense, these initiatives frequently take the form of fourth sector or hybrid organizations.