0000000000681329
AUTHOR
Laurie Lomas
Quality management in higher education: A comparative study of the United Kingdom, the Netherlands and Finland
This chapter examines lecturers’ perceptions of the balance between quality assurance and quality enhancement in three case study higher education institutions in different European countries. Where quality initiatives emphasised assurance rather than enhancement, this was taken to indicate a significant limitation on a lecturer’s autonomy in the quality management process. In-depth interviews using a semi-structured schedule were conducted with 20 randomly selected academic staff in each of the three higher education institutions. The results from the interviews demonstrated a very wide range of views among the interviewees. However, generally, it was found that there was a high level of d…
Collegial or Managerial? Academics' Conceptions of Quality in English and Finnish Universities
Two specific forms of quality are identified: Type I, which has a managerial focus and stresses fitness for purpose and accountability, and Type II, which is collegial and concerned with enhancement. Through an analysis of the literature on quality in higher education and small-scale empirical research with a sample of academic staff, this article compares conceptions of quality assurance in the English and Finnish higher education systems. The authors highlight the similarities and differences in the two countries and possible reasons for them. Over time the blend of managerial and collegial approaches to quality has come to favour the former but much more so in England than in Finland, wh…