Social Psychology Of Persuasion Applied To Human-agent Interaction

A bstract: This paper discusses and evaluates the application of a social psychologically enriched, user-centered approach to agent architecture design. The major aim is to facilitate human‐agent interaction () by making agents not only algorithmically more i ntelligent but also socially more skillful in communicating with the user. A decision-making model and communicative argumentation strategies have been incorporated into the agent architecture. In the presented content resource management experiments, enhancement of human task performance is demonstrated for users that are supported by a persuasive agent. This superior performance seems to be rooted in a more trusting collaborative rel…

Interacting with intelligent agents : key issues in agent-based decision support system design