6533b839fe1ef96bd12a5d1c
RESEARCH PRODUCT
Social Psychology Of Persuasion Applied To Human-agent Interaction
Ari M. WahlstedtShenghua LiuSacha Helfensteinsubject
PersuasionSocial Psychologypersuasionlcsh:T58.5-58.64lcsh:Information technologyCommunicationmedia_common.quotation_subjectReactanceInteraction designhuman-agent interactiondecision makingArgumentation theoryTask (project management)Human-Computer InteractionHuman–computer interactionResource managementAgent architecturePsychologySocial psychologyuser-centered designUser-centered designmedia_commondescription
A bstract: This paper discusses and evaluates the application of a social psychologically enriched, user-centered approach to agent architecture design. The major aim is to facilitate human‐agent interaction () by making agents not only algorithmically more i ntelligent but also socially more skillful in communicating with the user. A decision-making model and communicative argumentation strategies have been incorporated into the agent architecture. In the presented content resource management experiments, enhancement of human task performance is demonstrated for users that are supported by a persuasive agent. This superior performance seems to be rooted in a more trusting collaborative relationship between the user and the agent, rather than in the appropriateness of the agent’s decision-making suggestions alone. In particular, the second experiment demonstrated that interface interaction design should follow the principles of taskorientation and implicitness. Making the influence of the agent too salient can trigger counterintentional effects, such as users’ discomfort and psychological reactance. K eywords: human-agent interaction, user-centered design, decision making, persuasion.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2008-11-30 | Human Technology |