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RESEARCH PRODUCT

Contractual Satisfaction: The Polish and Tanzanian Perspectives

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Purpose: Interfirm satisfaction has been studied at the aggregate level, which has limited use in terms of understanding specific dimensions. Contractual satisfaction relates to the specific level of analyzing interfirm satisfaction. This study contributes towards understanding contractual satisfaction and the contextual nature of the concept. To achieve the latter, two heterogeneous emerging markets were used (Poland and Tanzania). Methodology: The study was conducted in Poland and Tanzania, focusing on manufacturing firms. The sample included 201 Polish firms and 240 Tanzanian firms. Findings: The major findings suggest that ex ante costs and ex post specifications have a significant positive effect on contractual satisfaction, with a stronger effect in Poland. Behavioral uncertainty has a significant moderating effect on these two constructs in Tanzania but not in Poland, whereas the moderating effect of trust is found to be significantly positive in Poland but negative in Tanzania. Research Implicatio...