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RESEARCH PRODUCT
A framework for a network-level performance measurement system in SME networks
Marko KohtamäkiTom WingrenErkki K. LaitinenElina VaramäkiPetri HeloTero VuorinenTommi TuominenJarkko TenhunenKirsti SoramaMarko JärvenpääJukka VesalainenTimo Pihkalasubject
Information Systems and ManagementProcess managementComputer Networks and CommunicationsComputer scienceStrategy and ManagementCustomer perspectiveResearch opportunitiesComputer Science ApplicationsAction (philosophy)Network levelProfitability indexOperations managementPerformance measurementProductivityLevel measurementdescription
The present study aims to present a theoretical framework for a network-level performance measurement system. The suggested framework for the performance measurement system is composed of the factors that enable and cause the productivity and profitability of the network form of organisation. The framework developed in this study can be divided into six subdimensions: (1) network culture, (2) resources and competences, (3) models of action, (4) internal processes, (5) customer perspective and (6) financial indicators of the network. We argue that this framework provides research opportunities to study the performance of the network form of organisation; but even more importantly, it provides a unique framework to analyse and develop network organisations in practice.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2008-01-01 | International Journal of Networking and Virtual Organisations |