6533b81ffe1ef96bd1278525
RESEARCH PRODUCT
Satisfaction and Destination Loyalty
Luisa AndreuEnrique BignéMetin Kozaksubject
Attractivenessmedia_common.quotation_subjectAdvertisingDestinationsResearch findingsConsumer satisfactionEmpirical researchTourism Leisure and Hospitality ManagementLoyaltyBusinessMarketingConsumer behaviourTourismmedia_commondescription
ABSTRACT First-time and repeat tourists engage in different tourism experience with a destination. Based on previous studies, the main purpose of this research is to investigate how tourists' previous experience with a tourist destination influences on the satisfaction evaluation, destination loyalty and destination attractiveness. An empirical study is carried out among 806 tourists visiting Calpe, a Spanish tourist destination, in the summer of 2000. Research findings evidence that the level of satisfaction and the number of past visits considerably influence tourists' intentions to make repeat visits.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2005-01-25 | Journal of Quality Assurance in Hospitality & Tourism |