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RESEARCH PRODUCT

University Management with Focus on Multicriteria Performance Evaluation: Illustration in the Brazilian Context

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Public universities have been facing situations that impel them to improvements in its management towards excellence in reaching, with quality, the objectives for which they were constituted, i.e., to offer teaching, research and extension. In this context, it is up to the managers of the universities to act proactively. The literature points out that the internal control systems are managerial tools capable of providing information for the manager’s actions in his/her activity; however we notice that the academic literature devoted to this demand is still scarce, especially as regards support for decision-making considering organizational specificities. Given the importance of the manager's activity and the lack of literature about the subject, it becomes important to develop tools to support the decision of those managers. For this purpose, we see Performance Evaluation, with a multicriteria focus, as a tool capable of filling this gap. Thus, this study proposes the construction of a performance evaluation model, through the Methodology Multicriteria Decision Aid – Constructivist (MCDA-C), to support the management and decision making of managers in a Brazilian public university. To illustrate the proposal for a university management we developed a case study in the Federal Technological University in southern Brazil. Among the main findings of this exploratory research we can mention: 129 aspects (indicators) were identified, grouped in the areas of Operational Support, Budget Management, Administrative Management and Transparency/Accountability, which account for the performance evaluation of DIRPLAD/UTFPR; the performance evaluation was proceeded and resulted in a score of 21 points on a scale from 0 to 100; it was shown how the built model serves as a management tool demonstrating how the manager can establish new action strategies to improve the performance of  DIRPLAD /UTFPR.