6533b839fe1ef96bd12a59bc
RESEARCH PRODUCT
Information technology and logistics quality: a basis for companies' segmentation
Maria Fuentes-blascoIrene Gil-sauraDavid Servera-francéssubject
Empirical researchKnowledge managementGroup analysisLevel of servicebusiness.industrymedia_common.quotation_subjectInformation technologyQuality (business)SegmentationManagement Science and Operations ResearchBusiness and International Managementbusinessmedia_commondescription
The use of information technology (IT) is substantially modifying business areas in companies, and logistics is no exception. Moreover, the incorporation of concepts like 'Quality' has been truly revolutionary. This paper focuses on the study of these variables and aims to investigate their ability to group companies. To attain this goal we have carried out an empirical research in the Spanish market. The study carried out shows that companies can be grouped according to the level of introduction and use of IT and their perceptions on the level of service quality provided by the supplier.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2010-01-01 | International Journal of Management and Enterprise Development |