6533b873fe1ef96bd12d44c2
RESEARCH PRODUCT
Internal Communication System Analysis in a Small Company
Pablo Ignacio SanchisTomas Bonaviasubject
lcsh:Management. Industrial managementlcsh:Personnel management. Employment managementSistemas de comunicación formalBusiness CommunicationApplied psychologylcsh:HF5549-5549.5Internal communicationsOrganizational Communication Business CommunicationComunicación organizacionalFormal Communication Systemslcsh:HD28-70Organizational CommunicationStructured interviewComunicación empresarialPsychologySystems of Formal Communicationdescription
[EN] The aim of this paper is to analyze the internal communication system in a small company. We used structured interviews in all hierarchical levels to compare the perceptive differences and the way of using the communication tools. A total of five one-hour interview sessions were made to evaluate the involved variables in every communicative tool appointed byor-ganization members. The results showed some contradictions between the respondentsand a low horizontal and descending communication caused by the limited use of these commu-nication tools. Finally, suggestions for improvements to prevent problems and enhance their positive effects were informed.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2017-06-30 | WPOM : Working Papers on Operations Management |