Search results for " MANAGEMENT"
showing 10 items of 14671 documents
Introduction to the designing and deploying next generation knowledge systems and knowledge intensive business processes minitrack
2013
Work systems and the knowledge systems enabling them need to be aligned with emerging technologies to ensure organizational acceptance and to support effective organizational value creation. Traditional, often monolithic knowledge system architectures need to be redesigned due to technological progress manifested by, for example, social software, mashups, and semantic technologies. In our view, these redesigns lead to a new class of knowledge systems that we call “Next Generation Knowledge Systems.” Project management (PM) involved in the design and deployment of knowledge systems differs from the PM involved in traditional IS projects. While design projects are essential in creating next g…
Interactive Multiple Criteria Decision Making based on preference driven Evolutionary Multiobjective Optimization with controllable accuracy
2012
Abstract We present an approach to interactive Multiple Criteria Decision Making based on preference driven Evolutionary Multiobjective Optimization with controllable accuracy. The approach relies on formulae for lower and upper bounds on coordinates of the outcome of an arbitrary efficient variant corresponding to preference information expressed by the Decision Maker. In contrast to earlier works on that subject, here lower and upper bounds can be calculated and their accuracy controlled entirely within evolutionary computation framework. This is made possible by exploration of not only the region of feasible variants – a standard within evolutionary optimization, but also the region of i…
Quality Management in Service Desk : How Does Service Desk Managers Define and Measure Quality
2018
Many public and private sector organisations are depending on IT services provided by external service providers. The quality of the service affects the customer satisfaction and consequently the customer behaviour. The concept of quality has many meanings in the literature. In this paper, we study how service desk managers perceive the concept of quality and how to manage it in an organisation which has adopted ITIL. Our findings indicate that the quality is seen only in terms of how the agreed service levels are achieved. This view excludes the quality of the processes used to deliver IT services. Quality measurements are reflecting the perception of the concept of quality. peerReviewed
Activity Theory as a Lens to Identify Challenges in Surgical Skills Training at Hospital Work Environment
2015
In this paper the concepts from activity theory (AT) are applied for identifying the challenges and contradictions emerging in surgical residentâs curriculum based training at hospital. AT is utilised as a lens to identify contradictions that cause disturbances, problems, ruptures, breakdowns, and clashes which emerge while surgical skills training is implemented in a new way at hospital. We especially aim at finding solutions for contradictions which emerge while the new and old working culture are confronted and the workers are required to balance themselves between the patient care demands and workplace learning requirements. We are using the conceptual theoretical approach to describe…
Mobile Banking Services Continuous Usage -- Case Study of Finland
2016
Finland is at the forefront of using new information systems, such as mobile banking (m-banking). The present study develops and tests a model of continuous usage intentions toward m-banking services for a sample of 273 Finnish m-banking users. Results confirm the hypothesized direct relationships between self-congruence and perceived value, perceived risk and perceived value, perceived value and continuous usage, and continuous usage and word of mouth. The frequency of usage of m-banking services and experience moderate the relationship between perceived value and continuous usage. We discuss the theoretical and managerial implications of the study results and present recommendations for f…
Customer Feedback System : Evolution Towards Semantically-enchanced Systems
2015
The digital economy requires services be created in nearly real time – while continuously listening to the customer. Managing and analysing the data collected about products and customers become very critical. Successful companies must collect data regarding customer behaviour in a sensible manner, understand their customers and engage in constant interaction with them. Nowadays, having a huge data storage capacity, everyone collects data and hopes that it will be useful someday. But, it is frustrating when you do not know whether something useful will come out of it. It is not a problem to collect data, but it is very difficult to analyse it. To utilize the data they collect and analyse cu…
Utilizing online serious games to facilitate distributed requirements elicitation
2015
Online serious games are used to facilitate distributed requirements elicitation.Interactive games enhance collaboration and communication between project members.Serious games raise individuals' confidence to engage in requirements elicitation.Using serious games can improve both quality and quantity of software requirements.Serious games specially enhance the performance of less-experienced stakeholders. Requirements elicitation is one of the most important and challenging activities in software development projects. A variety of challenges related to requirements elicitation are reported in the literature, of which the lack of proper communication and knowledge transfer between software …
Continuous Requirements Risk Profiling in Information Systems Development
2015
With the increasing adoption of agile, lean, and iterative development methods, information systems development (ISD) has become continuous, meaning that system development moves rapidly from release to release. This means that work practices and challenges that practitioners face have changed. Despite these changes, requirements development is still critical in ISD. However, IS literature is silent on how to manage requirements-related risks in the practice of continuous IS development. To fill this gap, we propose a continuous requirements risk profiling method. The study is informed by design science research methodology, and we apply focus group interviews and a Delphi study for data co…
An Information Systems Design Product Theory for Integrated Requirements, Test and Defect Management Systems
2012
Software companies need to develop high-quality products fast and with low cost. Development activities are typically distributed in different places and involve multiple stakeholders in different countries. Testing is an important way to ensure product quality but it is costly and takes ample time and resources. Sourcing testing services from specialized service providers is often the most viable option for software businesses. Flexible and effective test process management is especially vital to support the testing life-cycle when external testing service providers are involved. Yet, the extant literature provides little theoretical guidance for managing the testing life-cycle, including …
An Information System Design Product Theory for Integrated Order, Transportation and Warehouse Management Systems
2013
Globalization, lead time reduction and cost pressures, and other factors make it nontrivial for most companies to devise and manage effective logistics services to meet client requirements. They are better off using the services of specialized third party logistics service providers. These providers compete fiercely and need to develop and improve their services continuously to gain competitive advantage. Integrating the logistics process for improving communication and coordination is the most feasible way for third party logistics providers to deal with these pressures. Yet, the extant literature provides little theoretical guidance for integrating the logistics life-cycle, including orde…