Search results for " human resource management"
showing 10 items of 736 documents
Customer-Related Social Stressors
2015
Abstract. The purpose of this study was to replicate the dimensions of the customer-related social stressors (CSS) concept across service jobs, to investigate their consequences for service providers’ well-being, and to examine emotional dissonance as mediator. Data of 20 studies comprising of different service jobs (N = 4,199) were integrated into a single data set and meta-analyzed. Confirmatory factor analyses and explorative principal component analysis confirmed four CSS scales: disproportionate expectations, verbal aggression, ambiguous expectations, disliked customers. These CSS scales were associated with burnout and job satisfaction. Most of the effects were partially mediated by …
Towards a more dynamic stakeholder model: acknowledging multiple issue arenas
2010
PurposeThe purpose of this paper is to suggest that corporate communications is becoming less predictable as interaction with stakeholders is moving from organizational control toward “issue arenas”, places of interaction where an issue is discussed by stakeholders and organizations both online and within the traditional media. The role of corporate communications and public relations (PR) is broadening beyond the traditional relationship management to issue arena monitoring.Design/methodology/approachThe paper takes a theoretical approach with six axioms suggested.FindingsSeveral central theories of corporate communications are combined with issues management and stakeholder theory to argu…
A Multi-parameter Model for Effective Configuration of Supply Chains
2015
In this paper, a mathematical model for the strategic planning and design of supply chains in the globalization context is proposed. A multi-objective function is used to address decisions about capacity sizing, sourcing, and facility location, with the scope of maximizing supply chain profits. The model is dynamic and is applied to a multi-echelon, multi-facility and multi-product supply chain in hypotheses of delocalization. The model is characterized by the specific attention given to cost, revenue and financial factor modelling, which has been obtained by means of an activity-based approach and the inclusion of two drivers that are usually neglected in the literature: energy and labour…
Some consistency issues in multi-criteria decision making
2017
The complexity of decision-making problems included under the multi-criteria decision-making (MCDM) paradigm has favored the proliferation of many schools of thought and varied methodologies. It has not yet been possible to prove the supremacy of any of these approaches. Moreover, in some cases it is difficult to combine the theoretical validity of the approximations with their practical appropriateness. It seems that rigor and applicability are two opposing concepts, something that should not be so. It is our responsibility to bridge the gap. To reduce the gap between theory and practice and use effective methodological approaches, it is necessary to combine the rigor and objectivity of tr…
A Multi objective inventory model for short food supply chains
2017
Over the past 50 years, vertically integrated multinationals dominated global food markets by providing huge product diversity at low prices. Such systems are characterized by long supply chains capable of achieving high cost efficiencies resulting from the use of cheap raw materials, high chemical inputs, industrial shelf-life extension processes, economies of scale and mechanization. This dominant position on the market, however, has been achieved at a heavy cost on the global environment, generated by massive food wastage, and by a steady supply of fossil fuels. For such reasons, global supply chains are considered unsustainable and new food systems are being promoted in order to replace…
Diagnosing and measuring learning organizations
2005
PurposeTo explore and analyse various learning organizations and to attempt to outline the form of a holistic learning organization.Design/methodology/approachThe tool described in this article is a continuation of the work published in a Licentiate thesis in 1996 and developed further in a doctoral dissertation in 2001. The Learning Organization Diamond Tool is based on a holistic concept of a learning organization being regarded as a structure of related elements: driving forces, finding purpose, questioning, empowering and evaluation at two interconnected levels of individuals and the whole. Data from 686 respondents were gathered from 25 Finnish organizations in 1998.FindingsThe outcome…
Diagnostic tools for learning organizations
2001
Aims first, to develop an instrument for a holistic analysis of learning organizations; and second, to test the validity and reliability of this instrument. The framework developed was mainly influenced by the work of Mike Pedler, Tom Boydell and John Burgoyne, Peter M. Senge as well as Chris Argyris and Donald A. Schön. Analyses eight existing diagnosis tools. The Learning Organization Diamond Tool was based on a concept of a learning organization regarded as a structure of related elements. Data consisting of 691 answers were gathered from 25 Finnish organizations in 1998. After analysis the reliability of the instrument was measured with Cronbach’s alpha. Cronbach’s alphas for the elemen…
Managing Talent for Organisational Learning
2011
[EN] The phenomenon of globalisation and the intensification of change mean that firms increasingly require an internal structure that fosters the genesis and application of new knowledge. If the firm's objective is to achieve continuous learning then organisational variables and managerial purpose through talent management are essential for access to superior knowledge assets. This study takes an in-depth look at the relationship between a political phenomenon (talent management) and a natural one (organisational learning and/or knowledge creation) within a particular organisational framework. The aim is to obtain evidence of the effect of organisational variables on learning and knowledge…
An innovative model for a sustainability report in no-profit organizations
2016
After a review of the literature, the research aims to build a sustainability report for NPOs through a set of economic, environmental and social indicators based on best international practice. Then the report will be applied to a voluntary service centre (CSV) which, in terms of function and organisation, over a wide range, contains all the social and economic environmental variables to be monitored in any NPOs. The findings appear to suggest an innovative model of sustainability report for NPOs with a significant set of indicators that offer a new disclosure of the activity carried on by the organisation. The work is tested only on a limited number of NPOs which can be extended in the fu…
Interdependence between best team members and their teammates
2013
PurposeThe purpose of this paper is to examine how, within a team, the value of their best member depends critically on the performance of the rest. Analysis of the interdependent team members complements the traditional focus of resource‐based‐view analyses of isolated resources.Design/methodology/approachThe authors used data from 584 National Basketball Association teams (30 teams collected over 21 seasons).FindingsThe authors find a positive relationship between best member performance and team performance that increases as the rest of the team members’ performance improves.Practical implicationsHaving team members with a high individual performance does not imply that the team will hav…