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García Manrique, Ricardo. Se vende cuerpo. El debate sobre la venta de órganos. Barcelona: Herder, 2021
2021
Reseña de: García Manrique, Ricardo. Se vende cuerpo. El debate sobre la venta de órganos. Barcelona: Herder, 2021.
The effects of two-way communication and chat service usage on consumer attitudes in the e-commerce retailing sector
2018
In e-commerce retailing (e-retailing), where competitors are only one click away and prices are easy to compare, providing superior customer service and reciprocal communication via a company’s website are important aspects of attracting and retaining customers. One increasingly popular solution to improve customer service is a “live chat” interface that allows consumers to have real-time conversations online with customer service agents. As the literature on the impacts of real-time communication via live chat is currently very limited, this study develops and tests a model that demonstrates the moderating effects of a chat service on the relationship between two-way communication (i.e., a…
Omnichannel experience: Towards successful channel integration in retail
2019
According to Deloitte’s (2018) forecast for 2018 many changes will occur in retail markets. The growth of online retailing is continuing, and it is going to have a great impact on traditional retail players. The number of physical stores will decrease, but they will still have important role in retailing. Customer experiences are now more important than ever, and digital technologies will have a key role to the store experience. Consumers are spending more and more time on smartphones relative to other devices. Typically, they conduct searches on mobile devices and make purchase in physical stores (Singh and Swait, 2017). Today, 8% of time spent online is related to shopping (Mander and Jas…
When more is less: The other side of artificial intelligence recommendation
2022
Based on consumers' preferences, AI (artificial intelligence) recommendation automatically filters information, which provokes scholars' debate. Supporters believe that by analyzing the consumers' preferences, AI recommendation enables consumers to choose products more quickly and with lower cost. Critics deem that consumers are more easily trapped in information cocoons because of the use of AI recommendation. This reduces the possibility of consumers contacting with a variety of commodities, thus lowering the consumer decision quality. Based on experiments, this paper discusses the moderating role of AI recommendation on the relationship of consumers' preferences and information cocoons. …
Digital advertising around paid spaces, e-advertising industry’s revenue engine : A review and research agenda
2017
We develop and describe a framework for research in a particular segment of digital advertising. Internet Advertising Paid Slots and Spaces (IAPS) is a neologism and work almost like a stock exchange for buying and selling advertising in various formats on designated spaces around web and make a significant contribution to Internet advertising revenues. These paid spaces were found to encompass diverse areas of Internet advertising that include search engine marketing, social media advertising and display advertising. Given the complexity of the modern digital advertising eco system, this literature review seeks to provide clarity, up-to-date knowledge and ongoing insights into Internet adv…
Online support for vulnerable consumers: a safe place?
2017
Purpose This paper aims to examine the service experience in an online support community of consumers to understand the nature of social support and how it is experienced and enacted by vulnerable consumers. Design/methodology/approach A netnographic study was conducted to examine vulnerable consumers’ participation in an online support group for weight management. The Linguistic Inquiry Word Count (LIWC) program was used, and additionally data were coded using open coding. A hybrid approach to data analysis was undertaken using inductive and deductive methods. Findings The findings suggest online social support groups can be used as an online “third place” to support vulnerable consumers, …
Complex Authority Network Interactions in the Common Information Sharing Environment
2019
European authorities collaborate as a community toward a coherent approach of situational understanding and open trust base information sharing. Innovation in multi-stakeholder collaboration networks involve complex collaboration between user community members, providing cross-sector, cross-border and cross-authority interaction and information sharing for collaborative situation awareness, and cooperation to increase safety and security. This study analyses data consisting of elements of use cases, collected from EU funded innovation projects. These were placed in a table based on similarity, difference and relevance to produce a classification. The results of this study indicate that use …
Developing a Competency Framework for Intergenerational Startup Innovation in a Digital Collaboration Setting
2021
This study proposes a framework for the collaborative development of global start-up innovators in a multigenerational digital environment. Intergenerational collaboration has been identified as a strategy to support entrepreneurs during their formative years. However, integrating and fostering intergenerational collaboration remains elusive. Therefore, this study aims to identify competencies for successful global startups through intergenerational knowledge transfer. We used a systematic literature review to identify a competency set consisting of growth virtues, effectual creativity, technical domain, responsive teamwork, values-based organization, sustainable networking, cultural awaren…
Visible organisational boundaries and the invisible boundaries of the scholarly profession
2022
The role of universities in knowledge production has changed. Although most higher learning still takes place in universities, knowledge is increasingly produced in collaborative networks comprising partners from different sectors (Välimaa, J., V. Papatsiba, and D. M. Hoffman. 2016. “Higher Education in Networked Knowledge Societies.” In Re-becoming Universities, The Changing Academy – The Changing Academic Profession in International Comparative Perspective. Vol. 15, edited by D. M. Hoffman and J. Välimaa, 13–39. Dordrecht: Springer). In addition, the focus of universities’ personnel policies has shifted from supporting professional inclusion and exclusion towards supporting the national d…
Media management and economics research in Northern Europe
2020
Researchers and academics in media economics and management with a Northern European affiliation have played a major role in the development of the field and in creating strong international networks, including The World Media Economics and Management Conference (WMEMC) and European Media Management Association (emma). The chapter provides an overview of media management and economics research in this geographical region. peerReviewed