Search results for " service"
showing 10 items of 2936 documents
Right to the Future
2017
During the last decade, the city of Palermo has been undergoing relevant transformations from various perspectives. This has been the consequences of a multitude of circumstances, European financial crisis, migrants/refugees crisis, a new administration of the city and an increased awareness and responsibility among the citizens. Various national and international recognitions (Italian Cultural Capital 2018, the European Biennial of Contemporary Art, Manifesta 12, Youth Capital 2017) have confirmed that they are on the right path. This positive moment has been launched and, progressively, rid- den by many young professionals that decided to challenge the present situation by investing their…
Audit Institutions in the European Union: Public Service Promotion, Environmental Engagement and COVID Crisis Communication through Social Media
2020
This article analyses Social Media (SM) use as a promotion tool for public institutions in the public audit sector. The authors propose a quantitative model to assess online engagement of 94 European audit institutions (national and regional) with their stakeholders, based on SM and web activity metrics of these institutions, with a focus on pressing matters such as environment, sustainability and the current COVID pandemic. The proposed model may be applied to assess organisations from any public or private sector. The research finds that SM presence helps audit institutions to promote their services more effectively by directing their stakeholders to extensive content on the audit institu…
Open Dialogues in social networks: professional identity and transdisciplinary collaboration
2010
Aim: The aim of this article is to explore the challenges connected to the transformation and emergence of professional identity in transdisciplinary multi-agency network meetings and the use of Open Dialogue.Introduction: The empirical findings have been taken from a clinical project in southern Norway concerning multi-agency network meetings with persons between 14 and 25 years of age. The project explores how these meetings are perceived by professionals working in various sectors.Methodology: Data was collected through three interviews conducted with two focus groups, the first comprising health care professionals and the second professionals from the social and educational sectors. Con…
Propagowanie idei zrównoważonego rozwoju w serwisach społecznościowych
2017
Problemy ekologiczne przekraczają granice polityczne, a wdrażanie zasad zrównoważonego rozwoju napotyka na bariery i jest kontestowane przez niektóre grupy społeczne. Dalsza realizacja w pełnym zakresie tej idei wymaga zatem głębokich przemian w społeczeństwie,poprzedzonych szerokimi konsultacjami społecznymi. W związku z tym tworzy się przestrzeń do edukacyjnych i promocyjnych działań na jej rzecz. Serwisy społecznościowe posiadają wielką i jeszcze nie w pełni docenianą siłę oddziaływania społecznego. Stosowane tam metody przekazu treści i sposoby argumentowania nie mieszczą się w klasycznych ramach. W prezentowanym artykule skupiono się na specyfice wykorzystania serwisów społecznościowyc…
Il servizio sociale: ponte e porto relazionale
2020
Il servizio sociale è una professione che si declina attraverso le sue determinanti relazionali e che tende ad operare in termini di mediazione. Tra le caratteristiche specifiche della professione vi è la potenzialità di rappresentare, per le persone che vi ricorrono, tanto un porto, nel senso di rifugio, quanto un ponte, nel senso di collegamento. Come per i ponti e porti reali, la professione del servizio sociale deve costantemente e attentamente essere oggetto di “manutenzione", per far sì che le competenze dei professionisti rendano possibile un sostanziale riorientamento dei modi di intendere e configurare i rapporti di aiuto e di promozione umana.
A broadening horizon: intervention in the field of migration as a path towards internationalization for Italian social work
2022
Due to a significant increase in migration flows to Italy over the last four decades, professional social work in Italy has been confronted with the ‘internationalization of social problems’ (Dominelli 2010) over these forty years. This fast and prolific process of immigration has forced institutions to deal with issues for which our society, policies, and service system, have not been properly prepared. This highlights the need to provide updated training to social workers regarding the ‘trans‐cultural approach’, to facilitate understanding of the meanings and the cultural models and the processes of care and assistance. Despite a substantial and well‐established commitment in the area of …
I servizi socio-educativi nell’era del digitale. Sfide e opportunità
2022
The pandemic has played a catalyst role in the digitization processes of services and relationships between professionals and people, highlighting the existence of a "minimum technological vital" (Campedelli, Toc-cafondi and Vignani, 2021) which can draw the line between social inclusion and exclusion. The measures introduced to deal with the spread of the virus have imposed rapid transformations and, in just a few weeks, digital technologies have been integrated into all aspects of professional life, showing positive and negative effects (Lopez et al., 2020) . The introduction of numerous platforms, the use of which has exploded during the quarantine, has provided previously overlooked, if…
Expanding Well-Being by Participating in Grassroots Innovations: Using the Capability Approach to Explore the Interest of Alternative Food Networks f…
2022
Abstract Grassroots social innovations are citizen-led initiatives that develop bottom-up solutions to societal challenges. Alternative food networks (AFNs) are innovations which propose alternative schemes for distribution and consumption of food—such as community-based agriculture or food cooperatives—which can improve the well-being of participants. Its potential for social work and social services has been recognised, but remains underexplored. This paper proposes a theoretical framework based on the capability approach in order to explore the impacts, drivers and factors at play in the expansion of well-being in participants in AFNs. This framework is applied to address seven cases of …
Social Work and Welfare System in Italy: changes, critical issues, resiliencies
2019
The emergence and growth of the professional figure of the social worker in Italy dates back to the 20th century, when the concept of social assistance witnessed a more concrete legislative application, through the affirmation of the Social State, the type of State that aims to guarantee not only equality and freedom to its citizens, but also, what is known as, “social well-being”: “the profession of social worker, being the progeny of industrial society, assumes the form of the functional specialization of modern social-welfare activity” (Gui 2004: 3). Since the early years of the last century, the social worker (or “social assistant” as it has been the term given in Italy to the social wo…
Geneza profesjonalizacji polskich służb społecznych
2017
Artykuł jest kontynuacją rozważań o tożsamości i historii polskich służb społecznych. W szczególności nawiązuje do zagadnień związanych z genezą i początkami formowania się systemu edukacyjnego pracowników społecznych. Pamięć o początkach jest nieodzownym elementem myślenia o przyszłości w teraźniejszości. Kreowanie rozwiązań dla przyszłości bez szacunku dla dorobku przeszłości niesie liczne ryzyka błędów, które są doświadczeniem minionych pokoleń. Oznacza także ryzyko zaniechania w rozwoju sprawdzonych rozwiązań, które wpisują się w specyfikę rodzimych uwarunkowań społecznych, kulturowych czy mentalnych. Historia jest bowiem doskonałą nauczycielką dla współczesnych aktywistów zaangażowanyc…