Search results for "050203 business & management"
showing 10 items of 2222 documents
One size does not fit all! New perspectives on the university in the social knowledge economy
2016
Universities face a tension from two urgent pressures they face, firstly to demonstrate that they deliver value for society in return for public investments, and secondly to demonstrate their responsibility by introducing strategic management to demonstrate to their funders that they meet their goals. In this special issue, we explore the ways in which these tensions play out in practice, as universities facing 'mission overload' in turn try to develop additional regional development missions, highlighting three findings. Firstly, there can be no one-size-fits all idea of a 'third university mission' alongside teaching and research because engagement is so context-dependent. Secondly, unive…
Emoción y razón: El efecto moderador del género en el comportamiento de compra online
2018
A pesar de la evidencia existente en torno a las diferencias entre mujeres y hombres en los procesos de toma de decisiones, así como en la adopción de la tecnología, la investigación llevada a cabo hasta la fecha no ha sido concluyente. El objetivo de este trabajo es estudiar las intenciones comportamentales de los consumidores según su género en los intercambios comerciales B2C. En este sentido, se propone identificar cómo el valor funcional —representando el raciocinio del consumidor—, el valor simbólico —representando la motivación emocional— y la confianza actúan como antecedentes de la intención de compra en el canal online. A partir de los resultados derivados de una investigación emp…
Factors and information sources influencing students' consumer behaviour: a case study at an Italian public university
2018
This article examines the factors and the preferred sources of information that influence prospective Italian students' choice of a Department of Business and Economics at a public university. Results, based on quantitative survey data, show that both future undergraduate and future postgraduate students value the reputation of the university, the guidance services offered by the institution and the degree of specialisation as important factors that drive their choice, and peers' suggestions are the most relevant information source for both groups. The paper provides insights on how traditional elements are combined with more contemporary ones in domestic Students' Consumer Behaviour. Findi…
Do public support services matter in the multilocation process in China?
2016
Purpose– During the last decade the demand to comprehend the overarching success factors of the multilocation process in distant countries such as China has increased significantly. In this context, the purpose of this paper is to explore and understand the nature and scope of the collaboration between the public support services (PSS) in China and the Spanish enterprises which decided to be multilocated there.Design/methodology/approach– The present study examines the necessity of the PSS in China by employing a review of literature as well as both quantitative and qualitative surveys from 31 Spanish companies multilocated in China.Findings– The main conclusions highlight the fact that the…
The role of perceived value and emotions in the satisfaction and future intentions of spectators
2016
The quality of service offered by sports entities has become a good predictor of user satisfaction and also future intentions. To know the future intentions of customers of any service is a key objective to develop service improvement and retention strategies. This need has also become apparent to professional sports clubs. In this study, the relationship between quality, perceived value, emotions, satisfaction and future intentions of spectators are analyzed for a sporting event. Using a sample of 563 spectators and modeling with structural equations, results indicate that perceived value is the best predictor of the satisfaction and future intentions of spectators, while quality and emoti…
Exploring relationship variables and Information and Communication Technologies use in industrial segmentation
2017
Purpose In tourism, the adoption of Information and Communication Technologies (hereinafter ICT) and variables concerning firms’ links with suppliers have been recognized as key determinants to improve companies’ competitiveness. From the perspective of efficient management of company resources, segmentation has become a key tool and is particularly significant and current in the business-to-business context. The purpose of this paper is to study the segmentation of firms in the tourist industry according to perceived ICT use and relationship value and benefits. In addition, from the management approach, the authors seek to describe the segments that enable the development of differentiate…
Incorporating digital self-services into integrated mental health care:a physician’s perspective
2018
PurposeThis paper aims to enhance the current understanding of digital self-services (computerized cognitive behavioral therapy [cCBT]) and how they could be better incorporated into integrated mental health care from the physician’s perspective. Service marketing and information systems literature are combined in the context of mental health-care delivery.Design/methodology/approachAn online survey of 412 Finnish physicians was undertaken to understand physicians’ acceptance of cCBT. The study applies thematic analysis and structural equation modeling to answer its research questions.FindingsAdopting a service marketing perspective helps understand how digital self-services can be incorpor…
Revisiting the patient–physician relationship under the lens of value co-creation and defensive medicine
2021
PurposeThis study formulates a new archetypical model that describes and re-interprets the patient–physician relationship from the perspective of two widespread phenomena in the healthcare delivery process: value co-creation (VCC) and defensive medicine (DM).Design/methodology/approachGrounded in the existing literature on VCC and DM, the authors designed and conducted 20 in-depth interviews with doctors (and patients) about their past relationships with patients (and doctors). After putting the recorded interviews through qualitative analysis with a three-level coding activity, the authors built an empirically informed model to classify patient–physician relationships.FindingsThe authors i…
COVID-19 and the future of work and organisational psychology
2021
Orientation: The coronavirus disease 2019 (COVID-19) pandemic has caused a ‘coronafication’ of research and academia, including the instrumentalisation of academic research towards the demands of society and governments. Whilst an enormous number of special issues and articles are devoted on the topic, there are few fundamental reflections on how the current pandemic will affect science and work and organisational psychology in the long run.Research purpose: The current overview, written by a group of members of the Future of Work and Organisational Psychology (FOWOP) Movement, focuses on the central issues relating to work and organisational psychology that have emerged as a result of the …
Operationalization of un-captured GDP - Innovation stream under new global mega-trends
2016
With the understanding that current ICT-driven global development depends on a trend shifting from traditional co-evolution of computer-initiated ICT, captured GDP, and economic functionality to new co-evolution of the Internet, un-captured GDP, and supra-functionality beyond economic value, the following hypothetical view was postulated: The disparity between the world's ICT leader countries with respect to happiness/welfare amidst great stagnation (Finland) or conspicuous economic growth (Singapore) can be attributed to the difference of the state in the above shifting trends. The foregoing hypothetical view was demonstrated on the basis of an empirical analysis measuring dependency on un…