Search results for "Chatbot"

Affordances in Human-Chatbot Interaction: A Review of the Literature

2021

The present study advances our understanding of human-AI interactions, by identifying and analyzing chatbot affordances in prior research. The results of this review consolidate research findings on chatbots’ affordances, which must be taken into consideration when chatbot-based services are designed and deployed. Specifically, the review of state-of-the-art literature led to the identification of nine high level affordances: Human Like Conversing, Assistance Provision, Facilitation, Distilling Information, Enriching Information, Context Identification, Personalization, Fostering Familiarity and Ensuring Privacy. Our contribution is twofold. First, we map the chatbot affordances identified …

What makes a (ro)bot smart? : examining the antecedents of perceived intelligence in the context of using physical robots, software robots, and chatb…

2022

In recent years, the acceptance and use of intelligent robots and other kinds of intelligent systems have begun to gain more and more attention also in information systems research. Here, many studies have found the perceived intelligence of robots to act as one critical antecedent for their acceptance and use, but few studies have focused on the antecedents of perceived intelligence itself. In this study, we aimed to address this gap in prior research by examining the effects of individual intelligence dimensions on the overall intelligence perception of robots in the work context. In addition, we also examined the potential differences in these effects as well as in the individual intelli…

Elena+ Care for COVID-19, a Pandemic Lifestyle Care Intervention: Intervention Design and Study Protocol

2021

Background: The current COVID-19 coronavirus pandemic is an emergency on a global scale, with huge swathes of the population required to remain indoors for prolonged periods to tackle the virus. In this new context, individuals' health-promoting routines are under greater strain, contributing to poorer mental and physical health. Additionally, individuals are required to keep up to date with latest health guidelines about the virus, which may be confusing in an age of social-media disinformation and shifting guidelines. To tackle these factors, we developed Elena+, a smartphone-based and conversational agent (CA) delivered pandemic lifestyle care intervention.Methods: Elena+ utilizes varied…

Possibilities of using chatbots in digital marketing strategy of Latvian companies

2021

: Companies are willing to retain the gained consumers' attention, and the ways to achieve it include, for example, improving consumers' experience and increasing their engagement. In a competitive environment, the companies need to think about how to effectively develop a digital marketing strategy that meets the requirements of a digital consumer. A chatbot is a computer program that can be created with artificial intelligence and gives organizations the opportunity to create new points of contact with the audience, keep their attention, and promote sales. The objective of the research is to study the possibilities of using chatbots in digital marketing strategy of Latvian companies. In o…

Dual Perspectives on the Role of Artificially Intelligent Robotic Virtual Agents in the Tourism, Travel and Hospitality Industries

2018

Robotics and artificial intelligence are challenging extant business services and fundamentally impacting business relationships and processes. While studies have elaborately investigated social robotic interactions in medical and health-related domains, studies are limited on artificially intelligent robotic virtual agents (AIRVA) and their impacts on consumer behavior in tourism and hospitality services. Building on the theories of user experience (UX), user interface (UI) and customer experience, this study conceptually examines the dual-value effects of AIRVA to the customer and the firm. It analyzes the customer journey and highlights critical touchpoints AIRVA deepens the customer exp…

2019

Background Health apps for the screening and diagnosis of mental disorders have emerged in recent years on various levels (eg, patients, practitioners, and public health system). However, the diagnostic quality of these apps has not been (sufficiently) tested so far. Objective The objective of this pilot study was to investigate the diagnostic quality of a health app for a broad spectrum of mental disorders and its dependency on expert knowledge. Methods Two psychotherapists, two psychology students, and two laypersons each read 20 case vignettes with a broad spectrum of mental disorders. They used a health app (Ada—Your Health Guide) to get a diagnosis by entering the symptoms. Interrater…

Chatbot Adoption in Tourism Services: A Conceptual Exploration

2019

Originality/value: This study is one of the earliest studies that advances firm-level adoption of chatbots by integrating two key organizational theories.

Conversational agents in online organization–stakeholder interactions: a state-of-the-art analysis and implications for further research

2020

PurposeThe purpose of this study is to review the extant literature on chatbots and stakeholder interactions to identify major trends and shed light on knowledge gaps.Design/methodology/approachA systematic literature review was conducted combining qualitative and quantitative approaches. A code book based on early systematic literature reviews was developed and used to extract information from 62 discrete peer-reviewed English articles. An inductive approach was used to analyse definitions of chatbots, topics, metrics, perspectives and implications.FindingsChatbots have been studied by many different disciplines, but not much from organizational, stakeholder and corporate communication per…

The Dawn of the Human-Machine Era: A forecast of new and emerging language technologies

2021

New language technologies are coming, thanks to the huge and competing private investment fuelling rapid progress; we can either understand and foresee their effects, or be taken by surprise and spend our time trying to catch up. This report scketches out some transformative new technologies that are likely to fundamentally change our use of language. Some of these may feel unrealistically futuristic or far-fetched, but a central purpose of this report - and the wider LITHME network - is to illustrate that these are mostly just the logical development and maturation of technologies currently in prototype. But will everyone benefit from all these shiny new gadgets? Throughout this report we …

Chatbot-teknologia : sähköinen kaupankäynti ja asiakaspalvelu

2015

Tutkimusorganisaatio Gartnerin tutkimuksissa on arvioitu, että vuonna 2020 yli 85 % asiakaspalvelutapahtumista hoituu ilman ihmisen avustusta, jolloin esimerkiksi Yhdysvaltojen 18 miljoonasta myyjästä on jäljellä enää vain noin 4 miljoonaa. Väitettä tukee myös virtuaalisten assistenttien tekemä myynti, mikä on kasvanut 2010-luvulla vuosittain 50 %. Tässä tutkielmassa käsitellään tekoälyä hyödyntävää virtuaalista assistenttia, eli chatbottia. Tutkielman tavoitteena on tutkia ja vertailla jo olemassa olevia toteutuksia sekä laatia kirjallisuuskatsauksena teoreettinen vaatimusmäärittely toimivan chatbotin toteutukseen verkkokauppojen asiakaspalvelussa. Lisäksi tutkie…