Search results for "Competitive Advantage"
showing 10 items of 169 documents
Capability studies, helpful tools in process quality improvement
2017
Ability of processes to meet customer’quality requirements has become essential for providing competitive advantages such as cost savings, reducing the number of nonconfoming products or increasing customer satisfaction. This paper aims to conduct a capability study for a swaging process (that ensures an assembly dimension) of a key product characteristic (the outer diameter of a new part), related to the concept of capability and performance indices and how these metrics can be used and interpreted to become powerful tools for decision making. To achieve the goal of the paper, the following key aspects were analyzed: capability of the measurement system capability (gage R&R), production eq…
Innovation´s Processes and Strategy in the Service Sector
2018
STRUCTURED ABSTRACT1) Objective: The present research aims to identify how the innovative strategy affects the organizational performance and quality in processes of service sector organizations in Colombia, taking into account their production process improvements, and organizational methods. 2) Method: It was used the Survey of Development and Technological Innovation (EDIT) created by the Administrative National Department of Statistics DANE, collecting 19 subsectors and a total of 5.848 companies. 3) Theoretical Framework: This research is settled in the competitive strategy, resource based view of the firm, and innovation theory. 4) Results: Finding that the innova…
THE ROLE OF ONTOLOGICAL LEARNING LEVELS IN DEVELOPING DYNAMIC CAPABILITIES
2018
This paper explores the links between the fields of dynamic capabilities and organisational learning (OL), emphasising the role of the different ontological learning levels. The resource-based view (RBV) is pinpointed as the key origin of the dynamic capabilities view (DCV), in connection with OL and knowledge management. Ontological learning levels are identified as key OL stages. The knowledge-based view (KBV) of the firm is introduced as a key link between OL processes and dynamic capabilities development. Specifically, we propose a novel and integrative framework for understanding the role that the RBV, the DCV, OL, and the KBV, have, in an inter-connected way, have played in achieving …
Competitive advantage and strategy formulation
2005
Purpose – The aim of this paper is to promote the use of dynamic capabilities as a strategic tool of the highest order in terms of firm management.Design/methodology/approach – The content of the article is developed from a table that offers some insights into the relationship between the three theoretical perspectives analyzed in the paper: resource‐based view, knowledge‐based view and dynamic‐capabilities view.Findings – The paper describes the evolution that can be discerned in the process of developing competitive advantage, from a resource‐based view to a dynamic‐capabilities framework.Originality/value – The objective of the article was not to bring to light any new revelations in thi…
Study of Wine Producers’ Marketing Communication in Extreme Territories–Application of the AGIL Scheme to Wineries’ Website Features
2020
This study measures the communication ability of wineries in two extreme territories of Southern Italy, Mount Etna and the island of Pantelleria. The evaluation of four dimensions of web communication was carried out by the AGIL Scheme (i.e., adaptation, goal-attainment, integration, latent pattern maintenance). The study provides a generalizable model to be applied in other similar studies. Additionally, focus groups of experts were carried out. The method proved to be suitable to measure the communication effectiveness of wineries through websites. Extreme territories may add value to the wine, regardless of the brand. The heroic wines may become the symbol of these territories, helping e…
Gaining Competitive Advantage through Standardization and Differentiation of Services
2015
The goal of the paper is to study the question of whether or not differences between cultural groups influence the decision of a consumer wishing to avail himself of a particular service. Therefore we have developed a semiotic extension of the means-end approach as the theoretical basis for elaborating a solution to this problem. The conjoint analysis specifies the results of the meansend analysis.
Absorptive capacity and its impact on innovation and performance: findings from SEM and fsQCA
2018
Innovation can provide sustainable competitive advantages to service companies that consider the absorption of external knowledge a key strategic issue. Using the four dimensions of absorptive capacity, this study examined the impact of absorptive capacity on innovation in service delivery processes and explored how this innovation influences business performance. Structural equation modeling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA) were applied to a sample of 134 companies drawn from the Colombian tourism sector. The results of the SEM indicate that innovation in service delivery processes is positively influenced by two of the four dimensions of absorptive capacity…
RETRACTED: Measuring Service Quality in Tourism Industry
2016
Abstract The expansion of the service sector, the stronger competition resulting from globalization and deregulation, and the emergence of new information technologies have accelerated the shift toward a knowledge-based and innovation-driven economy. With the increasing role of tourism in global economy and the growing competition in the global tourism market, the importance of developing quality tourism products has been recognized by both the public and the private tourism sectors. In order to develop quality tourism, organizations need to know what their competitive advantage is and what capabilities they need to grow and maintain. The aim of this paper is to analyze the customer satisfa…
Customer Satisfaction and Quality Services in the Hotel Industry: A Strategic Approach
2018
In the hotel and hospitality industry, managers need to see quality as their main competitive advantage and need the acknowledge the ways in which quality can be used to drive competitiveness. As one of the most important aspects of hotel management and customer relationship management, the quality of all touristic services influenced by the intensifying competition, determine suppliers to take into account more the needs and requirements of customers in order to have a successful strategy. In the digital world where consumers are well-informed, the choice to purchase best quality services is the ultimate choice given the opportunity to compare other services with other companies. Both mana…
Logistics Service Quality and Technology Investment in Retailing
2009
The quality of physical distribution could be a source of differentiation and, consequently, provide a competitive advantage for the retailer. There is no consensus in the literature, however, on the components of logistics service quality, nor on the role of the retailer's investment in technology. In this context, the present paper aims at evaluating the major components of logistics service quality and technological investment, as well as analysing their impact on the results achieved by the store in terms of satisfaction and customer loyalty in different retailing sectors. As a result, we conclude that there is a need for the retailer to plan investment in technology applied to logistic…