Search results for "Custom"
showing 10 items of 488 documents
Convolutional Matrix Factorization for Recommendation Explanation
2018
In this paper, we introduce a novel recommendation model, which harnesses a convolutional neural network to mine meaningful information from customer reviews, and integrates it with matrix factorization algorithm seamlessly. It is a valid method to improve the transparency of CF algorithms.
THE THEORIES AND PRACTICES OF LOPE AND MORATÍN: THE NEW THEATRE AND 'THE NEW PLAY'
2021
En este artículo, por primera vez, se ponen en relación las teorías teatrales de dos dramaturgos españoles que crearon escuela: Lope de Vega y Leandro Fernández de Moratín. Dos siglos separan sus creaciones, pero ambos pretendieron renovar la escena con sus poéticas, ambos pretendieron una «nueva comedia» que rompiera con las tradiciones teatrales inmediatamente anteriores. Las obras dramáticas de uno y otro autor, en realidad se sitúan en polos opuestos en cuanto a su extensión; la de Lope abarca más de cuatrocientos títulos, mientras que Moratín apenas tiene en su haber media decena de piezas. El más fecundo e internacional poeta dramático español y el más comedido de entre los dramaturgo…
Implementing a culture of data in franchise systems : the ingredients for success
2020
The purpose of our research is to improve the understanding of the factors that explain the development of exchange relationships and facilitate the customer data management in franchise Systems. To this end, a literature review was conducted in the field of relationship marketing, and particulary, in relation to Bagozzi's theory of exchange (1974; 1975). Through its lexical and thematic analyses, the qualitative study highlights the principle of reciprocity in exchange in franchisor-franchisee-customer relationships with regard to customer data management. Reciprocity seems to be at the core of exchanges between the franchisor, franchisees and their customers.
Effect of customer heterogeneity on the relationship satisfaction–loyalty
2014
Abstract The need to study the differences among consumers due to their behavioural heterogeneity and the highly competitive consumer markets is recognized. In this paper, we analyse the potential heterogeneous shopping assessment in retail and how that experience may influence on consequent customer loyalty in a different way. The effects of satisfaction on attitudinal and behavioural loyalty and positive word of mouth are estimated by a finite-mixture structural equation model, and unobserved heterogeneity is analysed simultaneously. The results show that there are three latent segments where the strength of causal relationships differs which mean that there is an overestimation of the im…
An Empirical Study Of Service Quality Dimensions On Customer Satisfaction And Customer Loyalty In Nepalese Commercial Banking Sector
2016
Master thesis Business Administration - University of Agder 2016 The main purpose behind of this study is to find out the major factors that have impact in customer satisfaction and customer loyalty in case of commercial banks of Nepal. The thesis tries to explore whether there exists any relationship between service quality dimensions, customer satisfaction and customer loyalty depending upon various situational factors. Various concepts such as consumer buying behavior, buyer’s decision process, customer satisfaction, customer loyalty, service quality, SERVQUAL model have been discussed along with relevant relationship between them in the literature review and based upon it, a conceptual …
Consumer Demand for Environmental, Social, and Ethical Information in Fishery and Aquaculture Product Labels
2022
[EN] Customers' attention to sustainability labels in fishery and aquaculture products (FAPs) has been increasing in the last decades, and the industry has adapted to this growing interest by adopting fish ecolabels. However, there is a growing interest to widen the sustainability concept to include the social and ethical information of the fishery and aquaculture industry and to go further from the voluntary approach on the labeling of these aspects in FAPs. For this reason, using data from 2021 Eurobarometer and using machine learning techniques, we disentangle the characteristics of the FAP buyers that consider the importance of environmental impact, ethical, and social information appea…
Branch-and-Cut-and-Price for the Vehicle Routing Problem with Time Windows and Convex Node Costs
2019
Two critical yet frequently conflicting objectives for logistics and transportation service companies are improving customer satisfaction and reducing transportation cost. In particular, given a network of customer requests with preferred service times, it is very challenging to find vehicle routes and service schedules simultaneously that respect all operating constraints and minimize the total transportation and customers’ inconvenience costs. In this paper, we introduce the vehicle routing problem with time windows and convex node costs (VRPTW-CNC), in which we model each customer’s inconvenience cost as a convex function of the service start time at that customer. The VRPTW-CNC combine…
Linking functional and relational service quality to customer satisfaction and loyalty: differences between men and women.
2010
This study assessed differences between men and women in the association of perceptions of service quality with customer evaluations. Functional (efficiency with which the service is delivered) and relational (customers' emotional benefits, beyond the core performance, related to the social interaction of customers with employees) dimensions of service quality were measured as well as customer satisfaction and loyalty. The sample of 277 customers (191 men, 86 women), surveyed in 29 Mexican hotels, had a mean age of 38.1 yr. ( SD = 9.7) for men and 34.5 yr. ( SD = 11.0) for women. To be eligible for survey, customers had to have spent at least one night in the hotel in question. Analysis in…
Linking Situational Constraints to Customer Satisfaction in a Service Environment
2005
Cet article examine les rapports entre la satisfaction de la clientele et les contraintes relevant des situations techniques et sociales. A cette fin, une enquete de terrain fut realisee aupres d’un echantillon de 57 managers et 835 clients d’organisations de service. On a recense les contraintes sociales et techniques vecues par les managers. La satisfaction des clients a egalement ete mesuree avec plusieurs aspects des services. En general, l’absence de situation contraignante dans les organisations de service etait en relation positive avec la satisfaction de la clientele. Les resultats montrent aussi que la seule contribution des contraintes techniques a la satisfaction des clients etai…
Quality in the consulting service – evaluation and impact: a survey in Spanish firms
2001
The paper deals with the importance of the work of external consultants in firms and of consulting as a function. The study deals with the analysis of external advice within small to medium‐sized enterprises. It tries to reflect the actual importance of external advice sought by firms in trying to reach the highest possible level of client satisfaction. The survey reported in this paper was carried out to evaluate the impact of consulting and to determine the degree of satisfaction of the clients that had used Spanish consulting services. To this end, firms that had used such services were interviewed on‐site. The purpose of the research was to analyse the effects on management processes wi…