Search results for "Custom"

Effects of Corporate Social Responsibility perception on consumer satisfaction with the brand

2016

Abstract Using two different studies we assess under what conditions Corporate Social Responsibility (CSR) affects consumer satisfaction. In the first study, based on the American Customer Satisfaction Index, and a content analysis of CSR initiatives reported by 65 US companies, findings show a positive direct relationship between CSR and customer satisfaction with CSR training and environmental initiatives, but a negative direct relationship between CSR corporate communication initiatives and customer satisfaction. The second study, through an empirical study based on an online survey of consumers, points to a positive relationship between CSR and customer satisfaction. Our findings sugges…

The mediating role of feelings of guilt in the relationship between burnout and the consumption of tobacco and alcohol

2014

Earlier studies have shown that feelings of guilt appear to be involved in the burnout process. However, the exact nature of the relationship between burnout, feelings of guilt, and tobacco and alcohol use is unclear. The purpose of this study was to analyze the role of feelings of guilt in the relationship between burnout and the consumption of tobacco and alcohol. Role conflict, Role clarity, and Feedback were included as predictors of burnout. The sample of this cross-sectional study consisted of 260 Chilean administration and customer service workers. Hypotheses were tested using a path model. The hypothesized model (i.e., Indolence to guilt to tobacco/alcohol use) showed an adequate da…

Transactions in Mobile Electronic Commerce

2000

With the development of global networking, invention of WWW, and proliferation of Internet-enabled computer hardware and software into homes and pockets, a huge customer base has been created for electronic commerce. It is rapidly expanding in USA and Europe and Japan are following the trend. So far, the development of E-commerce has happened in a rather unregulated way especially in USA, whereas in Europe the European Commission has been developing a regulatory basis mainly in form of directives. Currently (12/1999) they have not yet all been accepted and a major restructuring of the regulatory framework has also been planned. Another technological development is the rapid growth of mobile…

The politics of space in Borana Oromo, Ethiopia: demographics, elections, identity and customary institutions

2010

This article addresses the protracted state of political violence in and around the Borana and Guji zones of Oromia region after the introduction of ethnic federalism in Ethiopia. To account for the persistence of the conflict, we must elaborate on the connections between ethnic identity, natural resource and customary institutions by introducing the notion of oprimary identityo. Since the turn of the millennium there is in Ethiopia a theoretically grounded attempt to co-opt customary institutions and elders into modern governance, particularly in the pastoral sector. Field-research focused on the interplay of customary and modern politics during two electoral events, the 2004 referendum or…

The interrelationship of religion and magic in the experience of Latvians in Timofeyevka, Siberia

2014

La consuetudine nel diritto internazionale. Il resoconto di una pratica normativa

2011

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The use of armed drones for counter-terrorism purposes: whether customary international law?

2019

The vast and rapid development of technologies constantly creates gaps in the law within both the international and national law systems. One of such technologies the increased usage of which for military purposes has instituted a debate on the applicable law for its use under the existing legal frameworks is the technology of armed drones, also known as armed unmanned aerial vehicles (AUAVs). The source of the debate is the presumption that armed drones are almost exclusively used for counter-terrorism purposes, thus involving their use against non-state actors operating in a country that a state is not in war with. The author of this thesis will, first of all, identify the established leg…

Quantifying and Processing Biomedical and Behavioral Signals

2019

The customer complaining behavior : why customers do not complain

2017

The field of the marketing has been under change since services gained attention under 1970s. The customer behavior and the relationship marketing gained it focus in the 1990s. At the same time, the need for understanding the customer complaining be-havior was noticed being vital for service management. This research is a response for the Tronvoll’s (2012) call for better understanding the customer complaining behavior. Especially, he called for investigation of what makes the customers act and behave in certain way. The intention of this study was to explore triggers, inhibits and motivators, which affect to the complaining behavior and explore the customer complaining behavior. The theore…

La Customer Satisfaction dei Servizi Bibliotecari Universitari. Uno Studio Empirico su Due Biblioteche Universitarie Italiane con il Modello di Kano.

2012

La presente ricerca analizza i servizi bibliotecari di due Facoltà italiane al fine di individuare i principali driver della customer satisfaction attraverso il modello di Kano. I risultati possono essere utili sia ai ricercatori che ai manager delle università per pianificare a livello strategico e operativo le azioni necessarie al miglioramento dell’offerta di servizi bibliotecari di ateneo.