Search results for "H.P.M."
showing 10 items of 738 documents
Cómo crear una actividad drag and drop (de arrastrar y soltar) H5P en el Aula Virtual
2021
En este videotutorial se muestra cómo crear una actividad drag and drop (de arrastrar y soltar) H5P en el Aula Virtual de la Universitat de València. Este trabajo forma parte del PID "Multimedia learning objects in moodle: Sustainable Development Goals" (Ref: UV-SFPIE_PID20-1356092) financiado por el Vicerectorat d'Ocupació i Programes Formatius de la Universitat de València en 2020/2021. Producción: Millán Scheiding, Catalina. https://mmedia.uv.es/buildhtml?user=canujuan&path=/mlos/&name=Copy_of_draganddrop.mp4
Analyzing heterogeneity on the value, satisfaction, word-of-mouth relationship in retailing
2017
Purpose The literature recognizes the need to study differences in consumer behavior in highly competitive and dynamic markets. In this paper, the authors look at how the heterogeneous evaluation of retailing influences customer satisfaction and loyalty. The purpose of this paper is to analyze unobserved heterogeneity on customer value dimensions perceptions in retail establishments, and their potential effects on positive forms of behavioral outcomes considering customer satisfaction as a mediating variable. Design/methodology/approach On a sample of 820 retail customers, the authors apply a finite mixture structural equation modeling that analyzes unobserved heterogeneity simultaneously.…
ICT for external use in Croatian four- and five-star hotels
2016
The Purpose – The objective of the paper is to examine the implementation of advanced technology and promotional supports in hotel companies and to compare their performance in four- and five-star hotels. More specifically, ICT for external use are analysed, i.e. customer relationship management (CRM), communication with customers, promotional supports, and online order receptions. Design/Methodology/Approach – The empirical research took place in 38 upscale (26 four and 12 five-star) hotels located in Croatia, in the regions of Dalmatia, Istria, and Kvarner, and in the city of Zagreb. The data were collected through a structured questionnaire administered mainly during personal interviews …
Supervisor leadership style, employee regulatory focus, and leadership performance: A perspectivism approach
2019
[EN] Drawing on regulatory focus theory, this research proposes that transformational leadership performance depends on followers' circumstances. The analysis of 125 people from two Spanish service firms reveals that, apart from transformational leadership, the presence of academic education, intrinsic job satisfaction and high customer contact, and the absence of family responsibilities, are core conditions for the presence of high leadership performance. The first contribution of this study is the direct inference of follower's regulatory focus from the observation of individuals' circumstances. The second contribution is that leaders should consider followers' circumstances to adopt a su…
Using Factor Analysis in Relationship Marketing
2013
Abstract The purpose of the paper is to present a detailed application of the factor analysis technique within the domain of relationship marketing. A comprehensive literature review is undertaken regarding the concept of customer loyalty – an important variable of relationship marketing. Loyalty is defined by its two dimensions – behavioral and attitudinal; the second dimension is understood through the three components of the human psyche: affective, cognitive and conative. Conative Loyalty is measured through four items which are statistically and semantically reduced to two items without a heavy loss of information.
Adoption of ubiquitous crm for operational sustainability of the firms: Moderating role of technology turbulence
2021
Ubiquitous CRM (UCRM) enhances customer relationship management. It can sense customer needs and demands, to which firms can respond quickly. Therefore, UCRM helps to improve a firm’s agility. There is a growing interest among researchers and practitioners to understand how the adoption of UCRM impacts the sustainability of firms’ operations, but not many studies have investigated this issue. In this context, the aim of this study is to examine how firms’ absorptive capacity and dynamic capability could impact the adoption of UCRM to influence the operational sustainability of the firms and their performance. The study also investigates the moderating role of technology turbulence on the re…
LGTBIQfobia audiovisual: La ocultación de colectivos sexualmente diversos en Disney
2021
La LGTBIQfobia supone una barrera para la normalización de colectivos sexualmente diversos. Productos como los audiovisuales Disney dificultan esta tarea ya que la compañía tiende a ocultarlas. De esta manera se frena el desarrollo de una ciudadanía más tolerante y respetuosa con la diferencia desde las primeras edades. En la educación hay una preocupación latente por erradicar el bullying LGTBIQfóbico. Por ello, a través de un posicionamiento queer y de una metodología mixta se analiza la colección “Los clásicos” Disney para manifestar los ataques hacia dicho colectivo y concienciar a quienes la utilizan como recurso en sus aulas con los grupos de menores. También para visibilizar los ejem…
Spurious source generation in mapping from noisy phase-self-calibrated data
2008
Phase self-calibration (or selfcal) is an algorithm often used in the calibration of interferometric observations in astronomy. Although a powerful tool, this algorithm presents strong limitations when applied to data with a low signal-to-noise ratio. We analyze the artifacts that the phase selfcal algorithm produces when applied to extremely noisy data. We show how the phase selfcal may generate a spurious source in the sky from a distribution of completely random visibilities. This spurious source is indistinguishable from a real one. We numerically and analytically compute the relationship between the maximum spurious flux density generated by selfcal from noise and the particulars of th…
Leadership and spirituality in business and public administration: a cross-cultural empirical study comparing the USA and France
2013
National audience; In this discussion we build on previous work on the role of ethics in shaping the behaviour of leaders in business and public administration to investigate the relationship between leadership spirituality, the environment springing from such leadership, and the resulting followers’ attributions of leader effectiveness in the USA and France. Survey data collected from the USA and France were used to test a composite construct of spiritual leadership including (a) accountability, (b) rationality, and (c) honesty. The results of hypothesis tested suggest followers’ attributions of leaders’ positive outcomes increase in proportion with increases in leader’s spirituality. Thes…
Sexual Exploitation from Origin Countries to Destination Countries
2020
Human trafficking tends to follow a pattern of phases, such as recruitment, transfer, exploitation, protection, and sometimes re-trafficking. This chapter gives the opportunity for the reader to understand the influence of several factors within human trafficking at a geographical level, from the origin and transit country to the destination country, as well as at a cultural, social, and criminological level. All factors are considered according to victim nationality, in this case Romanian and Nigerian, including the vulnerable factors created by the criminal groups. In this chapter, the difference of citizenship between Nigerian women, who are third-country nationals, and Romanian women, w…