Search results for "Interview"
showing 10 items of 644 documents
Stakeholder expectations : conceptual foundations and empirical analysis
2015
Expectations are an inseparable part of interaction, whether in interpersonal, intragroup, or organization–stakeholder relations. As a concept, expectations appear frequently in the public relations literature, yet definitions are scarce or narrow. This thesis contributes to the conceptual and empirical understanding of expectations in the context of organization–stakeholder relations and, more specifically, studies how organizations translate their societal roles and how stakeholders form expectations of these roles. The theoretical framework is drawn from Scandinavian institutionalism and corporate responsibility as social connectedness that, first, places organization–stakeholder relatio…
Dal liceo all’università: una ricerca-intervento per la costruzione del progetto di vita professionale degli studenti
2019
Si è conclusa nel mese di maggio del 2019 la prima parte di una ricerca-intervento ispirata alla teoria del pensiero narrativo, ai principi dell’educational counseling e della didattica orientativa. Durante l’anno scolastico 2018-2019, 93 studenti (50 femmine e 43 maschi) del quarto anno di cinque licei di Palermo hanno partecipato a un’iniziativa sperimentale in cui scuola e università hanno collaborato con un duplice scopo: ridurre negli studenti il gap rilevato tra le conoscenze in uscita dal liceo e quelle richieste all’inizio dei corsi universitari e potenziare in loro la capacità di formulare il proprio progetto di vita professionale. È stata sperimentata l’azione congiunta di tre tip…
Customer satisfaction within a large scale retail trading group: research design and control
2010
Even in contexts where Customer Management techniques are not very advanced, the need for relations with customers is as strong as to suggest expensive ad hoc researches able to simultaneously measure the satisfaction levels, to detect the eventual inadequacy of selling actions, to investigate the relations of customers with competitors. This is why the Grande Migliore Group in Palermo commissioned a research from the University of Palermo. The research was made in year 2008 at 10 Grande Migliore shops in Palermo and in other Western Sicily towns. The multipurpose nature of the research and the features of the customers population suggested the adoption of an ad hoc research design, the fea…
A Diagnostic-Oriented Screening Scale for Anxiety Disorders: The Center for Epidemiologic Studies Anxiety Scale (CESA)
2020
Objectives This paper introduces a new diagnostically oriented screening scale for anxiety disorders, the Center for Epidemiologic Studies Anxiety scale (CESA), designed in parallel to the revised Center for Epidemiologic Studies Depression scale (CESD-R). In this study, the CESA was used as a diagnostic screening tool for detecting the presence of anxiety disorder symptomatology ascertained by a clinical psychiatric evaluation based on the DSM-5 criteria. The CESA is designed to provide an overall evaluation of anxiety as well as to screen for four important anxiety disorders (agoraphobia, social phobia, blood-illness phobia, and panic disorder). Methods The test sample was composed of 80 …
Towards a framework for New Service Development Practices
2017
Different frameworks for New Service Development (NSD) practices have been suggested by prior conceptual research. We have assessed three frameworks frequently referred to in extant research, and exposed how these three cover different dimensions of NSD practices. By exploring the practices of NSD empirically, this paper continues the ongoing discussion of what the relevant aggregated dimensions of NSD practices are. The detailed practices identified by interviewing 25 employees, all with key roles in relation to NSD in five large Scandinavian service firms, about their NSD practices, are clustered into three aggregated overarching dimensions of NSD practices: 1) identifying needs, 2) assur…
Internal Communication System Analysis in a Small Company
2017
[EN] The aim of this paper is to analyze the internal communication system in a small company. We used structured interviews in all hierarchical levels to compare the perceptive differences and the way of using the communication tools. A total of five one-hour interview sessions were made to evaluate the involved variables in every communicative tool appointed byor-ganization members. The results showed some contradictions between the respondentsand a low horizontal and descending communication caused by the limited use of these commu-nication tools. Finally, suggestions for improvements to prevent problems and enhance their positive effects were informed.
The quest for promoting integrated care in the Nordic countries – recent reform initiatives, outcomes and obstacles
2013
Coordination between primary and secondary health care has been the core of Nordic health policy during the last decade [1]. In 2012, Norway introduced a cooperation reform aiming for strengthening integration between primary and secondary health care [2]. Previously, Denmark introduced in 2007 “The Local Government Reform” to improve integration in the health care sector. During the last decades, Sweden has restructured for a more community oriented health care system [4]. The objective of the paper are to compare integrated health policy measures and reforms and their outcomes in Denmark, Sweden and Norway, with regard to success and obstacles for improving “seamless” health care. Current…
Implementering av PICC-line – en kvalitativ studie av anestesisykepleieres erfaringer
2019
PICC-line, a peripherally inserted central venous catheter has been implemented by several Norwegian hospitals in recent years. Nurse Anesthetists play an important role in this process, and have been given new tasks as a result of PICC-line implementation. This study aimed to describe Nurse Anesthetists’ experiences with implementation of PICC-line in hospital. A qualitative design, the data are based on three focus groups interviews with fifteen nurse anesthetists. The interviews were analyzed using a hermeneutic approach. Being a PICC-line nurse led to a feeling of competence, independence, motivation and meaningfulness. The implementation required good structure and organization, as wel…
Forutsetninger for vellykket sosial innovasjon i sykehjem: ledernes perspektiv – en kvalitativ intervjustudie
2019
Preconditions for successful social innovation in nursing homes: Managers' perspectives - a qualitative interview studyIn this article, we investigate preconditions for social innovation in institution-based elderly care in Norway and Denmark. The article draws on two semi-structured interviews and one focus-group interview. The interviewees are managers in elderly-care facilities that are known to be proficient with regards to innovation. The analysis point to three principles managers describe as being pertinent to successful social innovation. Firstly, an overall theme across the interviews was that the managers underscored the importance of eagerness and willingness to change as a prere…
A Time to Lead : Changes in Relational Team Leadership Processes over Time
2020
This study analyzes how team members perceive changes in relational leadership processes over time. Interview data from three virtual teams ( N = 18) were analyzed using qualitative thematic analysis. The findings illustrate how ideals of well-functioning leadership and teamwork communication can differ both between and within teams at different times. Team members may perceive benefits of the passage of time in teamwork, including experienced closeness, adjustment, and clarification of practices, as well as challenges such as rigidity and historical baggage. Organizations and teams may experience a shift in the ideals of leadership, but adapting to and adopting new forms of leadership over…