Search results for "Performance Measurement"
showing 10 items of 83 documents
Applying system dynamics to foster organizational change, accountability and performance in the public sector: A case-based Italian perspective
2010
The goal of this paper is to discuss the role System Dynamics (SD) can play to enhance performance improvement in the public sector. It is remarked how SD can help decision makers to properly perceive the boundaries of the relevant system underlying observed phenomena. To this end, three real cases are analysed to show how SD can facilitate a better understanding of the relationships between the political and the organisational system in the public sector, and how to promptly attain efficiency and improve outcome, given the constraints that the institutional and political systems constitute. The goal of this paper is to discuss the role System Dynamics (SD) can play to enhance performance i…
The real-life performance of market timing with moving average and time-series momentum rules
2014
In this article, we revisit the myths regarding the superior performance of market timing strategies based on moving average and time-series momentum rules. These active timing strategies are very appealing to investors because of their extraordinary simplicity and because they promise substantial advantages over their passive counterparts. However, the ‘too good to be true’ reported performance of these market timing rules raises a legitimate concern as to whether this performance is realistic and whether investors can expect that future performance will be the same as the documented historical performance. We argue that the reported performance of market timing strategies usually contains…
A framework for a network-level performance measurement system in SME networks
2008
The present study aims to present a theoretical framework for a network-level performance measurement system. The suggested framework for the performance measurement system is composed of the factors that enable and cause the productivity and profitability of the network form of organisation. The framework developed in this study can be divided into six subdimensions: (1) network culture, (2) resources and competences, (3) models of action, (4) internal processes, (5) customer perspective and (6) financial indicators of the network. We argue that this framework provides research opportunities to study the performance of the network form of organisation; but even more importantly, it provide…
Conflicting interests but filtered key targets: Stakeholder and resource-dependency analyses at a University of Applied Sciences
2013
Stakeholder theory (SHT) emphasizes that different stakeholders and their interests need to be identified and addressed to maximize firm performance. This emphasis can make the design of performance measurement systems (PMS) challenging because the interests of stakeholders are often in conflict. Based on previous research and using stakeholder and resource dependency theories, we develop a theoretical model suggesting that resource dependency acts as a “filter” in selecting which of the PMS design measures are emphasized for decision making. We find various conflicting interests between stakeholders in our case organization (a unit of University of Applied Sciences in Finland) that affecte…
A feedback view of behavioural distortions from perceived public service gaps at ‘street‐level’ policy implementation: The case of unintended outcome…
2020
This paper discusses the limitations and risks associated with the use of output-oriented measures to assess public school performance. In particular, it questions the capability of the performance measures set by external institutions, with respect to schools, to support sustainable educational outcomes. To this end, the ‘street-level bureaucracy’ theory is used in the paper as a basis to analyse the behavioural distortions generated by perceived public service gaps at school level policy implementation. Such unintended behavioural effects are often a major cause of disappointing outcomes when test-based accountability systems are adopted. In the second part of the paper, an insight model …
Combined fuzzy TOPSIS and AHP-based methodology for the prioritization of maintenance key performance indicators: Application to an oil refinery plant
2017
A Maintenance Performance Measurement model based on the use of Maintenance Key Performance Indicators (MKPIs) is proposed in the present paper. Referring to a specific industrial context, a multi-level hierarchical structure is firstly designed to highlight the most meaningful perspectives which affect the maintenance performance. Then, MKPIs selected from the literature or properly formulated to detail some particular perspective of the investigated maintenance process are assigned to the hierarchical framework and prioritized by a Fuzzy Technique for Order of Preference by Similarity to Ideal Solution (FTOPSIS) and Analytic Hierarchy Process (AHP)-based approach.
The role of social report for performance measurement of museums: an Italian survey from the web
2017
This paper aims to explore the concept of performance in the museum field, in particular whether and how it could find an adequate representation through social reporting tools. The social reports, indeed, in non-profit and public sector organisations are typically considered the main tools for institutional communication. To investigate on this topic, we analyse the social reports of some Italian museums using the content analysis in order to understand how the performance is evaluated and communicated. The empirical findings show how the reports are not fully able to represent the performance of the museums.
Greening the balanced scorecard
2010
Environmental management issues have received an increased amount of attention in recent years, as have various performance measurement systems (PMS) such as the balanced scorecard (BSC). However, implementation of these systems is challenging due to the differences found amongst the companies and users of PMS. This study investigates how the presence of particular supporting factors served to facilitate a PMS change that incorporated environmental measures. Utilization of extant change models enables us to investigate different change factors like advancing and hindering forces, momentum, and the leaders of change. We found two models appropriate for investigating environmental management …
The use of Web analytics for digital marketing performance measurement
2015
This study proposes that the benefits gained from marketing performance measurement are determined by how an organization exploits the metrics system under specific circumstances. For this purpose, the authors review performance measurement literature and apply it to the use of Web analytics, which offers companies a metrics system to measure digital marketing performance. By performing an in-depth investigation of the use of Web analytics in industrial companies, the study shows that an organization's efforts to use marketing metrics systems and the resulting outcomes cannot be understood without considering the reasoning behind the chosen metrics, the processing of metrics data, and the o…
A SYNTHETIC MEASURE FOR THE ASSESSMENT OF THE PROJECT PERFORMANCE
2009
The present paper aims to offer a synthetic project performance indicator (PPI) that aggregates two input parameters obtained by the Earned Value Analysis. The PPI is calculated by using a Fuzzy Inference System (FIS) able to single out a measure based on the input parameters, instead of formulating a mathematical model that could be a troublesome task whenever complex relations among the input variables exist. The purpose is to communicate the project performance to the stakeholders in a clear and complete way, for example, describing the PPI by means of contour lines.