Search results for "Process management"

Road Planning and Route Alignment Selection Criteria in the Norwegian Context

2019

This paper reveals the main factors that guide road alignment design process in Norway. The goal is to discover what constitutes the main priorities for road planners, how these priorities are ranked when it comes to alignment selection, and how they are related to guiding factors identified in official planning documents and government transport plans throughout the life cycle of a road. This is done through a comprehensive literature and data search, involving published academic research in the road alignment design field, and by exploring Norwegian road planning documents and guidelines. Examples from a recently implemented road project are also included as a way to illustrate alignment …

Enhancing the SCIROCCO tool using quantitative and qualitative methods

2018

Background: The SCIROCCO tool, developed as part of the SCIROCCO project, incorporates the Maturity Model for the adoption of Integrated Care developed by the European Innovation Partnership on Active and Healthy Ageing (B3 Action Group on Integrated Care). The online self-assessment tool can be used to facilitate scaling-up of integrated care across different health and care sectors, at different levels in health or care systems, and in a range of communities. Currently, more than 30 European regions are involved in testing the SCIROCCO tool. Since the project launch in April 2016, the tool underwent two iterations. Each of the iterations of the tool was followed by a round of refinement t…

Planning integrated care at primary care centres: lessons learnt through research in stratification tools in the Valencian Healthcare System

2018

Introduction and policy context: In the Valencian Region social services and the healthcare system are not connected. Also there is not any normative jointly regulating resources, services or aid benefits that would mean an integrated care IC portfolio.  Primary care PC centres are the closest and most trustworthy care facility for patients in the Spanish context. Also, PC is one of the most suitable resources to address needs of complex patients, as elderly and/or those with chronic conditions, through an IC approach, but there are some barriers that block its real and effective deployment. Objective and target population: Authors have studied the viability, implementation and development …

A System of Indicators for Evaluating Public Broadcasting Corporations

2018

We describe an operational procedure to build an integrated information system (IIS) for monitoring and evaluating the performance of public broadcasting corporations (PBC). The procedure grounds in a conceptual framework derived from evaluation models, and consists of two stages. The first stage is the selection, through expert judgment, of simple indicators that illustrate the most relevant aspects of the corporations. The second stage is the definition of a system of indicators related to each level of the hierarchy of objectives planned by the corporations. The system of indicators has two levels. The first level is a basic indicator system that allows description and monitoring of the …

Analysis of User Needs for the Redesign of a Postural Seat System

2009

The identification and translation of customer needs early in the design process is a major challenge for product design researchers. Some needs are explicit and customers can state them very clearly. Other needs are implicit, so customers cannot express them, e.g., those pertaining to the affective and emotional sphere. In this work, we describe the methods most commonly used to capture explicit and emotional customer needs, and the traditional ways in which they are used. Moreover, an integration of QFD and Kansei engineering, a simplification of Kano methodology, and a new attribute weighing methodology based on the “choice time” are discussed for the design of an innovative postural sea…

A framework for a network-level performance measurement system in SME networks

2008

The present study aims to present a theoretical framework for a network-level performance measurement system. The suggested framework for the performance measurement system is composed of the factors that enable and cause the productivity and profitability of the network form of organisation. The framework developed in this study can be divided into six subdimensions: (1) network culture, (2) resources and competences, (3) models of action, (4) internal processes, (5) customer perspective and (6) financial indicators of the network. We argue that this framework provides research opportunities to study the performance of the network form of organisation; but even more importantly, it provide…

Reflections on the 8th European System Dynamics Workshop

2019

The purpose of this paper is to comment on the main scientific and social outcomes produced by the 8th European System Dynamics Workshop on “Modeling Sustainability Pathways”—hosted by the NOVA School of Science and Technology, and the Center for Environmental and Sustainability Research in Lisbon on June 1‐2, 2017.

Shared Leadership Regulates Operational Team Performance in the Presence of Extreme Decisional Consensus/Conflict: Evidences from Business Process Re…

2018

2016

Improving performance and fostering accountability in the public sector through system dynamics modelling: From an ‘external’ to an ‘internal’ perspe…

2010

This paper aims to outline the benefits justifying a tailored approach to System Dynamics (SD) modelling in the public sector, to improve performance and foster decision makers' accountability. The need of combining an ‘internal’ with an ‘external’ perspective (in respect to decision makers) in developing SD models is claimed. Different levels of intervention (i.e. macro, micro and meso) are discussed. Two case studies are analysed. The first one demonstrates how a dynamic resource-based view (DRBV) can support an analysis of the impact of back and front office units on a public sector organization's performance drivers. The second case shows how SD modelling based on a DRBV can also be app…