Search results for "Process management"
showing 10 items of 460 documents
Designing a Multi‐Sided Platform business model assessment framework: a Dynamic Performance Management perspective
2019
The purpose of this research is to offer an assessment framework to validate multisided platform business models. For this aim, we propose a systemic perspective based on the dynamic performance management approach. This approach is particularly effective to make explicit the net of relationships between internal and external strategic resources, the value creation and capture drivers, and the way such drivers influence platform performances. The developed multisided platform business model assessment framework has been tested by using a success and a failure case, respectively, Airbnb and Take Eat Easy. Research originality results from the combination of multisided platform value creation…
Exploring the Relationship between Information Technology Infrastructure Library and Process Management: Theory Development and Empirical Testing
2014
This paper investigates whether information technology (IT) departments that implement the IT Infrastructure Library (ITIL) processes also employ process management. This is a pertinent issue, as ITIL not only implies a time-limited program for redesigning vital IT processes according to best practices but a complete transformation to ITIL also implies that processes are managed on a daily basis. Without process management, ITIL will not be a success beyond its initial implementation. A survey of 444 Nordic ITIL experts was conducted to examine if there is a correlation between the implementation of ITIL processes and process management. The results are unambiguous and promising for sustain…
IFC and Buildings Lifecycle Management
2008
International audience; This paper presents an extension of the BIM technology that allows to manage information during the entire lifecycle of an AEC project. Usually, AEC projects and facility management are dissociated. Our building information system plays a central role in the improvement of the design and the management process. The building activity generates a great number of data and information of various kinds. The management and the communication of these data by the various participants is complex. Our design and management methods use IFC files to facilitate the sharing process for a better qualification and validation of data.
An ontology change management approach for facility management
2014
International audience; Facility management (FM) or technical property management is an approach to operate, maintain, improve and adapt buildings and infrastructures of organizations. A FM project requires the cooperation of many actors from different domains so it has to be automated in a constrained collaborative environment. This paper proposes a new approach for ontology change management applied on facility management of such projects. The industrial challenge is, firstly, to ensure consistency of a FM project knowledge from the construction phase to the technical property management phase (after delivery). Secondly, it has to provide to each actor of the project a personal up-to-date…
Understanding the ITIL Implementation Project: Conceptualization and Measurements
2011
The purpose of this research is to contribute to the theorizing of ITIL. The paper provides a model that conceptualizes the scope and content of an ITIL implementation project, and it tests and validates measurements based on a literature study and data from a survey of 446 Nordic ITIL experts.
Operations & Maintenance Business Model Transformation—Multiple Case Studies
2014
Capital goods companies’ service offering has been mainly to provide spare parts and maintenance work. In search of growth, these companies have expanded to new areas, such as Operations & Maintenance. Instead of operating and maintaining e.g. production processes itself, a customer can outsource a wide variety of managed services based on agreed service levels. There has been a special focus on global information management know-how, governance, process know-how, physical assets, and spare and wear parts. In order to get a good coverage of case studies, we selected five large global suppliers and two customer companies in telecommunication, energy, mining, and pulp and paper business. By i…
Towards a Better Understanding of the Dynamics of Platform as a Service Business Models
2014
Platform as a Service (PaaS) solutions are changing the way software is produced, distributed, used, and priced. However, there has been little research into understanding the dynamics of PaaS business models and how these business models should be designed to establish a flourishing ecosystem around these platforms. Using design science research (DSR) we first identified the main design elements of PaaS business models as well as their relationships by investigating 24 PaaS providers. The resulting classification scheme as well as the qualitative systems dynamics model (in form of a causal loop diagram (CLD)) facilitates a better understanding of the adoption dynamics of PaaS business mode…
Lessons Learned from Managing the Design Process of a Large and Complex Construction Project Seen in a Lean Construction Perspective
2020
The construction project being studied is a government investment related to a relocation of a biomedical institute delivering research-based knowledge and contingency support in the fields of animal health, fish health and food safety. The project covers a total of 63,000 m2 distributed over 10 buildings. The buildings have a very high degree of complexity due to a large proportion of special areas, great ambitions to the minimize environmental impact in addition to strict compliance to Infection Prevention and Control in order to achieve a world class product in its field. The project is procured as a design-bid-build project divided into 40 different execution contracts. The design alone…
Understanding and managing process interaction in IS development projects
2012
Published version of an article from the book: Nordic Contributions in IS Research. Also available on SpringerLink:http://dx.doi.org/10.1007/978-3-642-32270-9_2 Software-based information systems must be developed and implemented as a part of business change. This is a major challenge, since business change and the development of software-based information systems usually are performed in separate processes. Thus, there is a need to understand and manage the relationship between these two kinds of processes. In this paper we draw on a longitudinal case study. We suggest a framework to analyze the case as interaction between software development processes and organizational change processes.…
Evaluación de procesos de planificación y gestión territorial : un aporte metodológico desde una revisión de enfoques.
2020
La ‘Nueva Planificación Territorial Estratégica’ reaparecida en Europa a finales del siglo XX incorpora de manera intrínseca la necesidad de evaluación de los Planes de Ordenación Territorial. Esta evaluación no puede centrarse únicamente en evaluar el impacto de los planes, sino que debe realizarse también poniendo el foco en los procesos técnicos en los que se producen bienes materiales y la generación de conocimiento. El presente trabajo pretende aportar el marco metodológico para poder desarrollar un instrumento de evaluación de procesos de planificación y gestión de planes de ordenamiento territorial.
 Mediante el uso de una matriz de análisis, se comparan distintos enfoques de e…