Search results for "Process management"
showing 10 items of 460 documents
Some determinants of salesforce effectiveness
2008
PurposeThis paper aims to find out what characterises salespeople in the most effective salesforce in Spain.Design/methodology/approachAn empirical analysis has been done with 108 field sales managers from different sectors of activity to determine the conditions of the salesperson's control, professionalism and behaviour that affect his/her performance and the effectiveness of companies. A structural equations model or second generation multivariate model was used – PLS.FindingsThe results show that more effective salesforces are controlled through behaviour control systems, salespersons in this team identify with the company's strategic objectives and an important part of their remunerati…
The impact of ad hoc teams in the automobile industry
2006
PurposeThe purpose of this paper is to analyse the effect of training on ad hoc teams in an industrial setting.Design/methodology/approachIn this paper, data were collected from 11 Spanish automobile manufacturer suppliers and included the assessment of the current situation, the creation and holding of different workshops followed by the collection of the results.FindingsThe paper finds that ad hoc teams are really effective especially in lean companies.Originality/valueThis paper breaks new ground in analysing the effect of training ad hoc teams in an industrial setting.
Ecosystem Architecture Management in the Public Sector : From Problems to Solutions
2019
Based on our research concerning enterprise architecture (EA) in the Finnish public sector, we discuss how EA concept and tool need to be developed to support government business ecosystem and organization design. Our research context indicates, beyond a federal government or a state one, that even a single municipality, like a city concern, can be perceived as an ecosystem of its sectoral domains, subsidiaries and such. We outline a vision of an overall ontology-based, shared EA repository for the-whole-of-government current state descriptions and specify the central design principles and functional requirements for such a system, illustrating some potential use cases of it. Based on inter…
Dynamic Performance Management
2016
This book explores how to design and implement planning & control (P&C) systems that can help organizations to manage their growth and restructuring processes in a sustainability perspective. The book is not designed to enable the reader to become an experienced system dynamics modeler; rather, it aims to develop the reader’s capabilities to design and implement performance management systems by using a system dynamics approach. More specifically, the book shows how to develop system dynamics models that can better support an understanding of: -What is organizational performance and how to frame and measure it; -How to identify and map the processes underlying performance; -How to d…
Organizational model and operations performance: a longitudinal study of Italian Judicial Courts
The study focuses on six Italian judicial courts that recently implemented a new organizational model based on the so-called "Ufficio Per il Processo" (UPP) and gathers qualitative and quantitative data over a two-year period (pre- and post-UPP). The research investigates the relationship between court clerks' organizational models and operations performance. The results indicate that the different types of organizational models are associated with improved performance when compared to the pre-implementation level depending on the cases’ congestion level the court has to deal with. The findings highlight the importance of considering the organizational structure in optimizing judicial court…
Early access experience with VPRIV®: Recommendations for ‘core data’ collection
2011
An outcome-based dynamic performance management approach to collaborative governance in crime control: insights from Malaysia
2019
The paper analyzes Malaysia’s experience in crime control. It offers insights on how a whole-of-government perspective, underpinned by a dynamic outcome-based performance management system, or DPM, supports governments in bringing about progress in crime reduction. Although not exhaustive of all factors contributing to crime control, the paper argues that DPM can make collaboration in designing and implementing policies for crime control more effective, by enabling policy-makers frame causal links between strategic resources, performance drivers and outcomes. The feedback-loops underlying the crime-control system’s behavior should be governed in a way that enables policy-makers to build up …
Modelling a real situation with tablets: the ball experiment
2015
[EN] In this study we present an experience carried out in an 11th grade class. We use a teaching model designed to work the concepts of family of functions and parameter through the modelling. This model has the characteristic that the data are obtained by students in classroom using tablets and it includes elements that allow them to manage the modelling process. The analysis of the results revealed that the realization of a previous qualitative analysis of the phenomenon studied and the students’ knowledge about the families of functions and the meaning of the parameters are key elements in the management and control of the entire process. Besides, we obtained information about the stude…
Human Behavior in the Execution of Tasks: Influencing Factors of Decision-Making
2016
Making mistakes is part of general human behavior. This chapter gives an insight into the processes of the human brain and explains why and how we think and behave. Specific forms of human behavior are the reasons why specific methods of process management have developed.