Search results for "Process management"
showing 10 items of 460 documents
Strategising IT service management through ITIL implementation: model and empirical test
2015
Research on the Information Technology Infrastructure Library (ITIL) lacks appropriate theories and models that capture the distinct characteristics and implications of the ITIL implementation practice. The purpose of this study is to close this gap. Based on a literature review, we develop and empirically validate a theoretical model: the ITIL Implementation Project Model. The model includes significant antecedents, which provide a foundation upon which an effective ITIL implementation project can be built, as well as the pertinent effects of implementing ITIL. The results contribute to the current research stream on the strategising of IT service management as well as to an improved under…
Requirements elicitation methods based on interviews in comparison: A family of experiments
2020
Abstract Context There are several methods to elicit requirements through interviews between an end-user and a team of software developers. The choice of the best method in this context is usually on subjective developers’ preferences instead of objective reasons. There is a lack of empirical evaluations of methods to elicit requirements that help developers to choose the most suitable one. Objective This paper designs and conducts a family of experiments to compare three methods to elicit requirements: Unstructured Interviews, where there is no specific protocol or artifacts; Joint Application Design (JAD), where each member of the development team has a specific role; Paper Prototyping, w…
Towards a Secure DevOps Approach for Cyber-Physical Systems
2020
With the expansion of cyber-physical systems (CPSs) across critical and regulated industries, systems must be continuously updated to remain resilient. At the same time, they should be extremely secure and safe to operate and use. The DevOps approach caters to business demands of more speed and smartness in production, but it is extremely challenging to implement DevOps due to the complexity of critical CPSs and requirements from regulatory authorities. In this study, expert opinions from 33 European companies expose the gap in the current state of practice on DevOps-oriented continuous development and maintenance. The study contributes to research and practice by identifying a set of needs…
Causal complexity of new product development processes : a mechanism-based approach
2018
The outcomes of new product development (NPD) processes are dependent on the interplay of several interdependent activities. One product development activity can be dependent on the presence or absence of other activities, different kinds of NDP processes may lead to the same outcome, and specific kinds of activities may have a positive effect in one process but no effect in other processes. However, we currently lack means to examine and explain this causal complexity inherent in NPD processes. To address this issue, we introduce mechanism-based approach as a way to capture conjunctural and equifinal causal relations. We build this approach on the philosophical literature on mechanism-base…
Various Approaches to Early Contractor Involvement in Relational Contracts
2021
Abstract The main rationale for involving contractors is to apply collaboration to mitigate risk and to harvest opportunities to reduce cost and to increase the project owner’s value. In the paper we argue in the applied analytical model that there are four levels of early contractor involvement (ECI), which are 1) Preparation of the project (before sparking off competition); 2) During the procurement phase (development of what to build); 3) Project delivery model (before construction contract, but after the contractor and designers are selected); 4) Project delivery model (where involvement also continues in the execution phase). In the paper we argue that category 4 have the largest poten…
Managing Organizational Growth and Dynamic Complexity
2016
Managers, entrepreneurs and administrators are often reluctant to invest time in order to frame the future of their own organization. They may look too much focused on reducing the complexity of current management. The vision of the future they create in their own minds may remain unchanged even for many years, or may incrementally and ambiguously change, with no effort on learning, on perceiving the early symptoms of crises, and assessing the sustainability of organizational growth rate.
Are requirements elicitation sessions influenced by participants' gender? An empirical experiment
2021
[EN] Context: Requirements elicitation is a crucial phase in the software development life cycle. During requirements elicitation sessions, requirements engineers capture software requirements, and motivate stakeholders to express needs and expected software functionalities. In this context, there is a lack of extensive empirical research reporting the extent to which elicitation sessions can be influenced by participants' gender. Objective: This paper presents our research endeavour to investigate requirements engineers' effort and elicited requirements' accuracy based on participants' gender. Method: We conducted an experiment in two rounds with a total of 59 students who played the role …
Problems in the Interplay of IS Development and IT Operations: An Alignment Analysis
2013
This chapter addresses the interplay of IS development and IT operations in system development projects, as seen from the perspective of IT operations. The underlying perspective is that a well-performed interplay of the two domains is essential, both for the successful development of a new information system, as well as for its subsequent operation. In this chapter, we use alignment theory to analyse data from a Delphi study in order to investigate the interplay of the two areas. The chapter concludes that the two areas are often unsatisfactorily aligned and that improving their interplay must be a priority for IS development and IT operations alike.
Applying Dynamic Performance Management to Public Emergency Management: An Analysis of the Wenchuan Earthquake
2020
Previous studies in public emergency management confirm that collaboration assumes a relevant role in strengthening society’s capacity to cope with complex phenomena, such as disasters. However, empirical researches on emergency management show problems in performance measurement, mainly in employing narrow measures focusing on the results of single organisations rather than the entire system. Starting from a Chinese earthquake (Wenchuan) case, as an example, we use the dynamic performance management approach to develop a performance framework. This framework aims at investigating the interrelationships of different actors involved in emergency management and designing appropriate public em…
Enterprise System Implementation in a Franchise Context: An Action Case Study
2015
Abstract This research paper reports on a study focusing on a franchise relationship that utilizes an enterprise system (ES) to optimize its supply chain. The ES is in its post-implementation phase; however, the franchisee has challenges with inventory management due to poor data quality, which causes problems with vendor analysis and revenue control. An action case study was carried out to identify and diagnose the source of the problem, and interventions were implemented and evaluated. The findings demonstrate that several of the challenges related to poor data quality in the supply chain were influenced by problems of a socio-technical character. These included a lack of understanding of…