Search results for "Process management"
showing 10 items of 460 documents
TQM and Teamwork Effectiveness: The Intermediate Role of Organizational Design
2008
A quantitative study conducted in an engineering firm developing advanced total quality management practices examines how design variables help improve team effectiveness. Results show that this management philosophy has created a set of values that ha..
Team communication in the workplace
2019
In today’s organizations, team and group communication is an essential part of work, and it is loaded with expectations. Despite the expectation that teamwork offers an answer to the intense demands of today’s dynamic, ubiquitously digital working life, taking advantage of its benefits is neither simple nor well understood. Teams represent various types of collaboration. Teams can be understood by observing their structures, practices, and processes as well as their functionality and goal achievement. This chapter provides an understanding of the multifaceted reality of groups and teams as it manifests in interaction. The chapter analyzes a variety of team phenomena in order to enhance and …
Not so different altogether: Putting Lean and sociotechnical design into practice in a process industry
2021
Purpose: The shop-floor organization under lean production (LP) has been hotly debated for about three decades. As this organization concept leaves considerable room for interpretation, the content of lean-inspired changes can vary widely. This paper pleads for a contingency view of how LP is implemented and how the outcomes of lean-inspired changes rely on users’ interpretations of the concept in particular production contexts.Design/methodology/approach: A case study was conducted in two large Norwegian chemical plants. Data from the observations and interviews were supplemented by interviews with top managers in 2017 and 2018. The first author also followed a management audit in one plan…
The EU-project United4Health: User-centred design of an information system for a Norwegian telemedicine service.
2015
Introduction Organizational changes of health care services in Norway brought to light a need for new clinical pathways. This study presents the design and evaluation of an information system for a new telemedicine service for chronic obstructive pulmonary disease patients after hospital discharge. Methods A user-centred design approach was employed composed of a workshop with end-users, two user tests and a field trial. For data collection, qualitative methods such as observations, semi-structured interviews and a questionnaire were used. Results User workshop’s outcome informed the implementation of the system initial prototype, evaluated by end-users in a usability laboratory. Several us…
Leadership ethical dimension: a requirement in TQM implementation
2002
Deals with theoretical arguments that justify why the leadership of managers and its ethical dimension is a powerful enabler for TQM efforts to sustain, together with a systematic management. Starts by setting out a multidimensional conception of leadership in which the ethical sphere is explicitly considered. The principles articulating TQM are then analysed, studying the role of leadership and its ethical dimension, in their implementation. Concludes with five propositions, stating that the explicit consideration of leadership’s ethical dimension is required in order to achieve a complete, deep and sustained deployment of TQM principles. Draws implications for managers and researchers.
Pre-requisites of successful strategic electronic coordination : the moderation effect of the ownership mechanism of inter-organisational information…
2017
In this paper, we attempt to explain how the ownership mechanism of an interorganisational information system (IOS) may impact strategic information exchange (electronic coordination) induced by specific investments in the IOS. Recent research and practice show that heavy investments in IOSs demonstrate mixed results with respect to their impact on the electronic coordination. Consequently, the search of additional factors is needed to help and explain under what circumstances the IOS investments for strategic purposes become beneficial for the companies in a buyersupplier dyad. Transaction cost economics (TCE) and the hostage model are used as a framework for the research. 198 observations…
The Role of Mediators in Transforming and Translating Information Quality: A Case of Quality Assurance in a Norwegian Hospital Trust
2019
A Typology of Cost Accounting Practices Based on Activity-Based Costing – A Strategic Cost Management Approach and a Case Study
2018
This paper examines cost accounting methods containing one or more activity-based costing (now ABC) like dimensions. The research reviews these methods since the early stages of ABC. The objective is to analyze cost accounting proposals with, in part, a philosophy reminiscent ABC. For all the methods examined, ABC is a starting point at least one important component. The research purposes are to analyze the strategic dimension of the methods described and to build a typology useful for managers. Factors of usefulness are considered in the paper. The discussion leads to a four-dimensional typology based on three strategic objectives assigned to the cost accounting systems. The foundation of …
Introduction : From Fundamentals to Advances in Crowdfunding Research and Practice
2020
AbstractThe chapter introduces the phenomenon of crowdfunding while presenting its definition and main manifestations in recent years. It then discusses the roles played by the various parties to a crowdfunding transaction, as well as the benefits each may gain from such engagement. Overall, it argues for a win-win situation, where all parties become better off from involvement in a responsible crowdfunding engagement. Furthermore, the chapter highlights the process dimension of crowdfunding, as represented through a series of three main stages, which are further specified into a seven sub-stage model. Each stage in the process depends on successful completion of the stage preceding it and …
Super User loma kā rīks Procesu vadības brieduma attistībai - Pētījums uzņēmumā "Cabot Latvia".
2017
Maģistra darba nosaukums ir “Super User” loma kā rīks Procesu vadības brieduma attīstībai – Pētījums uzņēmumā ‘Cabot Latvia’”. The title of the Master Thesis is „The “Super User” role as a tool to progress in maturity in Business Process Management – a Study Case of Cabot Latvia”. Darba mērķis ir noteikt, kā atšķiras uzņēmuma «Cabot Latvia» briedums Procesu vadībā novērtētās nodaļās. Darbs nosaka, vai Super User darbs pozitīvi ietekmē nodaļas izaugsmi Procesu vadības briedumā – un tādējādi veicinot to arī visā uznēmumā. Pētījuma objekts ir SIA “Cabot Latvia” un pētījums mēra procesu vadības briedumu atsevišķās nodaļās, identificējot, kas rada dažādu ietekmi uz procesiem. Pētījums iesaka, ko…