Search results for "Public value"

Innovating business processes in public administrations: towards a systemic approach

2020

PurposeThe purpose of this paper is to study the credit collection process in public administrations in order to develop a conceptual model which goes beyond the traditional logic of linearity, adopting system thinking approaches.Design/methodology/approachThis study analyses the case of an Italian local government-owned enterprise. Data collection through semi-structured interviews and document analysis has enabled the development of propositions, the identification of systemic variables, and the development of an explanatory modeling process based on the system dynamics approach.FindingsThis paper shows that public administrations can effectively involve external actors, especially citize…

Museums and public value – creating sustainable futures

2013

How Pioneering Managers Strive to Integrate Social Risk Management in Government Debt Collection

2019

This study explores risk management issues in local government-owned enterprises in accordance to the third wave of governance, organization and management logics of Public Administration: the Public Value approach. However, the coexistence between the emerging Public Value approach and the more traditional and consolidated ones is often difficult, also because of the resistance of shareholders who may not consider the management of system-level risks as a priority mission for their company. For this reason, we have analysed the strengths and weaknesses of the Traditional Approach and the New Public Management approach in the public sector management. The case study presented reveals some i…

Government Architecture: Concepts, Use and Impact

2013

Part 3: Service Design and Improvement; International audience; Government architecture (GA) is a relatively young discipline in which concepts are slowly emerging. Often terms and concepts are used in various ways and there is no uniform agreement on these concepts. Further, the relationship between GA, benefits and public value creation is unclear. In this paper we unravel and define GA concepts that are often used by governments. Although GA is used in different ways there are common concepts. GA practice in two different countries, the Netherlands and Norway, indicates that although the Netherlands clearly has more experience with GA than Norway, both countries employ similar concepts. …

Assessing Effects of eGovernment Initiatives Based on a Public Value Framework

2012

Published version of a chapter in the book: Electronic Government. Also available from the publisher at: http://dx.doi.org/10.1007/978-3-642-33489-4_21 Assessing effects of eGovernment initiatives is considered an important but challenging endeavor. Assessments are, among other things, important to justify e-government investments. They are challenging because they are complex, often based on locally defined indicators, many times over-emphasizing financial effects, imprecise, faced with a number of contingencies and very seldom validated. Consequently, effect assessments can be seen as imprecise and difficult to compare across different initiatives. This paper addresses some of the challen…

The Performance Impact of the Supreme Audit Institutions on National Budgets. Great Britain and Romania Case – Comparative Study

2015

Abstract In recent years SAIs have expressed a growing concern fierce increase the value of their work. Although it is difficult to quantify the impact of their work, both quantitatively and qualitatively, the paper aims to show how these institutions report their performance, but also several methods for assessing the financial impact of public audit performed by SAI on national budgets.

Open government data portal usability: A user-centred usability analysis of 41 open government data portals

2021

Abstract Open government data, as a phenomena, may be considered an important and influential innovation that has the potential to drive the creation of public value via enabling the prevention of corruption, increase in accountability and transparency, and driving the co-creation of new and innovative services. However, in order for open government data to be fully taken advantage of, it must be found, understood, and used. Though many countries maintain open government data portals, the usability of said portals can vary greatly; this is important to understand as the usability of a portal likely impacts the eventual reuse of the data made available there. Acknowledging the importance of …

Leveraging Collaborative Governance: How Co-production Contributes to Outcomes and Public Value in a Small Town

2020

Collaborative governance is increasingly considered an effective approach to improve outcomes and public value. This chapter focuses on co-production as an instrument to implement collaborative governance at local level. It is not uncommon that small towns develop co-production processes to deliver cultural and touristic services. Out of a literature review, the study develops a Dynamic Multidimensional Performance Management framework to explore the impact of co-production on community outcomes. To this end, this chapter discusses the case “Museo Civico di Castelbuono (MCC)”,which concerns the co-production process of the guided tour of the museum’s venue. The resulting model provides insi…

From Cash to Accrual Accounting: The seminal case of the Sicilian Regional Public Bodies

2019

The Italian public sector has been traditionally characterised by a cash-based and compliance-oriented governmental accounting, principally aimed at supporting the budgetary control by the legislative body. Over the last few decades, however, a new movement has been spreading around the world, casting doubt on the potentialities and advantages of the traditional accounting system in favour of an accrual basis one. This paper traces the progressive introduction of a complete accrual accounting by the Sicilian Regional public bodies – within the context of international and national public management changes – pursuing the ultimate goal to improve efficiency, accountability and transparency. …

Stakeholder theory for the E -government context: Framing a value-oriented normative core

2018

Despite substantial investments in ICT in the public sector over the past decades, it has been hard to achieve consistent benefits. One reason for the difficulties is the gap between the expectations of key stakeholders (such as governments, businesses and citizens) and project outcomes. Though normative, descriptive and instrumental aspects of stakeholder theory have been influential in explaining stakeholder interests and relationships in the management field, e-Government researchers have rather neglected the normative core of the theory. We show how value theory can improve normative foundations in this area to provide a focused analysis of four e-Government projects. We use a multiple …