Search results for "SAMPLE"
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Customer Environmental Values and Their Contribution to Loyalty in Industrial Markets
2015
Concern over the effect of industries on the natural environment is growing on a multitude of levels. This study examines the effects of how perceptions of (a) environmental values, (b) green image and (c) perceived value of industrial customers influence their loyalty towards suppliers in existing relationships, and how the length of B2B relationships may moderate these linkages. A conceptual framework is developed and data are collected from a global sample (N =121) of B2B customers. We find that both green image and perceived value have a direct positive link with customer loyalty and that environmental values are positively linked to the green image of the supplier. Moreover, the effect…
From retail innovation and image to loyalty: moderating effects of product type
2018
This study aims to analyse value-satisfaction-loyalty relationships in retailing by examining the contribution of image and innovation and understanding value as a multidimensional construct. Furthermore, to identify possible differences in these relationships the moderating effect of the type of product marketed in the store is examined. On a sample of 820 customers from four types of stores, SEM methodology and multigroup analysis were applied. The results confirm that image has more influence than innovation on the dimensions of value and that entertainment and excellence are the main antecedents of satisfaction. Some relationships have also been found in which the type of product market…
Rationality, participation and results: the case of the European excellence model in a Spanish services context
2011
The study of the simultaneous effect of employee participation and rationality on organisational results by companies applying the EFQM Excellence Model has been scarcely developed in the literature. Trying to fill this gap, this paper empirically studies the relationship between participation and rationality with organisational results in a sample of Spanish firms applying this model. The case of service firms has been of utmost importance in this study. The study findings reveal that both rationality and participation are indirectly related to key organisational results, though this indirect effect is not present in the case of service firms. This paper encourages the use of the EFQM mode…
The impact of user’s availability on On-line Ego Networks: a Facebook analysis
2016
We have defined and implemented a Facebook application to log a Facebook dataset.We have studied and validated the structural properties of the whole dataset and of the Dunbar ego networks.We have analyzed the interactions of the users.The availability of the users in the Dunbar ego networks have been investigated.Our results reveal the presence of the temporal homophily property in the Dunbar ego networks. Online Social Networks (OSNs) are the most popular applications in todays Internet and they have changed the way people interact with each other. Understanding the structural properties of OSNs and, in particular, how users behave when they connect to OSNs is crucial for designing user-c…
Heterogeneity in Family Firms
2021
This research explores in greater depth the importance of considering the heterogeneity between family businesses so as to better understand the differences in their strategic behavior, performance and business results. With this, we attempt to contribute to the theories on the relationship between corporate governance and strategic management in the field of family business research.
 Our study identifies the different configurations that may be adopted in the ownership structures and the management and governance bodies of family firms, analyzing how these configurations are related to the firm’s strategic outcomes. Using a sample of 111 family firms, we perform a cluster analysis th…
The shape of eParticipation:Characterizing an emerging research area
2008
Author's version of an article published in Government Information Quarterly, 25 (2008), 400-428. Also available from the publisher at: http://dx.doi.org/10.1016/j.giq.2007.04.007 The phenomenon of eParticipation is receiving increasing attention, demonstrated by recent technology implementations, experiments, government reports, and research programs. Understanding such an emerging field is a complex endeavor because there is no generally agreed upon definition of the field, no clear overview of the research disciplines or methods it draws upon, and because the boundaries of the field are undecided. Using conventional literature review techniques, we identify 131 scientific articles consid…
Validación de una escala reducida para valorar competencias básicas de aprendizaje del alumnado universitario
2021
[ES] La relación entre evaluación y desarrollo de las competencias básicas para el aprendizaje del alumnado universitario es indiscutible, pues la evaluación juega un papel relevante al determinar lo que aprende el alumnado y la forma en la que realiza sus tareas académicas. Con el objetivo de contribuir en el avance de la metodología evaluativa para la valoración de dichas competencias, este estudio pretende validar una escala reducida la cual ha sido adaptada del Autoinforme de desarrollo de las competencias básicas de los estudiantes –COMPES-. Dicha escala busca medir, de forma concisa y breve, el nivel competencial percibido por parte del alumnado respecto a un conjunto de competencias …
Domain Expert Platform for Goal-Oriented Dialog Collection
2021
Today, most dialogue systems are fully or partly built using neural network architectures. A crucial prerequisite for the creation of a goal-oriented neural network dialogue system is a dataset that represents typical dialogue scenarios and includes various semantic annotations, e.g. intents, slots and dialogue actions, that are necessary for training a particular neural network architecture. In this demonstration paper, we present an easy to use interface and its back-end which is oriented to domain experts for the collection of goal-oriented dialogue samples. The platform not only allows to collect or write sample dialogues in a structured way, but also provides a means for simple annotat…
Determinants of user behaviour and recommendation in social networks
2014
Purpose – The purpose of this paper is to analyse the determinants of social network use behaviour using Theory of Planned Behaviour (TPB) and Uses and Gratifications Theory. Design/methodology/approach – A quantitative study was carried out with data gathered by personal interview using a structured questionnaire. Relationships proposed in the theoretical model were estimated through structural equation models. In total, 811 users of social networks over 14 and residents in Spain were part of the sample. Findings – Results indicate that use attitude and the subjective norm, both TPB variables, directly and significantly influence social network loyalty. Thus, network loyalty can be achiev…
Key drivers of consumer purchase of airline tickets: A cross-cultural analysis
2013
Abstract This paper considers drivers of online airline ticket purchasing behaviour, and analyses the influence of attitude, subjective norm and perceived behavioural control on such decisions in two cultures. A number of hypotheses are examined using a sample of online shoppers in Spain and The Netherlands. We find that perceived control, subjective norm and attitude positively influence airline tickets online purchase intention in Spain, but in the Netherlands attitude is the key driver.