Search results for "Service innovation"
showing 10 items of 22 documents
Altruistic leadership and affiliative humor's role on service innovation: Lessons from Spanish public hospitals.
2018
Despite literature identifies aspects that might promote innovation, the relationship between the leadership style and nurses' innovative behavior still remains unclear, and little research has provided evidence of this. To help advance in knowledge of effects of leadership on nurses' innovative behavior, we researched the effect of altruistic leadership on nurses' innovative behavior. In addition, the mediating role of affiliative humor in the relationship between altruistic leadership and nurses' innovative behavior was examined. Questionnaire survey method was followed with a sample of 324 nurses working in public hospitals in Spain. We used structural equation models, to check the resea…
Service innovation methodologies I : what can we learn from service innovation and new service development research? : report no 1 from the TIPVIS-pr…
2007
This report presents a review of service innovation and service development literature. The main purpose of the review is to identify normative implications for service innovation methodologies. Three separate reviews are conducted and reported; an open search review based on specific search terms of relevance to service innovation methodologies, a review of articles in four of the most influential journals on service innovation/service development, and a review focusing contributions applying normative approaches and/or principles. Some of the main conclusions from the review support previous findings that the service innovation process is less formal and that it is more difficult to ident…
The Employment of Unmanned Aerial Vehicles for Analyzing and Mitigating Disaster Risks in Industrial Sites
2020
Effective safety procedures play a fundamental role in high-risk industrial contexts, because the occurrence of an accident can cause environmental catastrophes, severe damages to the structures, and fatal injuries to the workers. In particular, maintaining detailed and up-to-date information about potential accident areas is a crucial issue to prevent the occurrence of disasters and to safely plan the rescue process. In such contexts, periodic safety inspections are therefore performed on a regular basis, although they may expose the inspection personnel to harsh or hazardous environments. The employment of unmanned aerial vehicles (UAVs) in such situations can provide unprecedented opport…
The impact of service innovation on firm-level financial performance
2011
This article empirically investigates if firms focusing on service innovation perform better financially than firms not focusing on service innovation. Analysis of the financial performance of 3575 Norwegian firms in the manufacturing industries supports the proposition that firms focusing on service innovation have significantly higher growth of operating results than firms not focusing on service innovation. However, this proposition is not supported in a corresponding analysis of 1132 Norwegian firms in the service industries. We elaborate on these results by investigating a variety of performance measures and by comparing the effects of service innovation between manufacturing and servi…
What seems to be the problem?—A study of connections between national contexts and regional e-health strategies
2015
Abstract Motivation Different e-health strategies may produce different long-term results, so it is of general interest to look into strategies behind e-health approaches, and what factors that influence strategy-formation. Problem statement Previous studies into process improvements in the e-health area has suggested that approaches and strategies are very dependent on national contexts. This study explores this issue, by sampling two national regions in Europe, the St. Gallen region and canton in Switzerland, and the Agder region comprised of the two Agder-counties, in Norway. The research questions revolve around the extent to which the context influences e-health innovation in two diffe…
Framework Towards a Virtual Tool for the Front-End of Employee-Driven Innovation in Healthcare
2017
This paper combines entrepreneurial behaviour and service innovation in order to investigate the use of the Idea Window; a virtual tool planned for employee-driven service development in a healthcare organisation. The empirical study investigates the tool used as a method for supporting employees' collaborative knowledge sharing in front-end of innovation in two study cases. Particularly, the research findings focus on how the virtual tool can be used for tackling the unknown - tacit knowledge, hidden possibilities, and initiatives in the context. The results are based on Idea Window entries and survey data collected in a Finnish hospital ward.
THE FIRM-LEVEL EFFECTS OF SERVICE INNOVATION: A LITERATURE REVIEW
2010
Despite the importance of service innovation, its effects have been given relatively little explicit attention in the extant literature. Instead, researchers often implicitly assume that firm-level service innovation activities result in a number of positive financial and other effects. This paper conducts a systematic review of literature on the firm-level effects of service innovation and attempts to identify and categorize the effects suggested in the literature. The review reveals a considerable number of potential firm-level service innovation effects that have been discussed in extant research. We suggest that they may be divided into five effect categories: (1) business process effec…
Service Innovation Methodologies II : How can new product development methodologies be applied to service innovation and new service development? : R…
2007
This report presents various methodologies used in new product development and product innovation and discusses the relevance of these methodologies for service development and service innovation. The service innovation relevance for all of the methodologies presented is evaluated along several service specific dimensions, like intangibility, inseparability, heterogeneity, perishability, information intensity, and co-creation. The methodologies discussed are mainly collected from the Product Development and Management Association (PDMA) glossary. The main conclusions of the report are that several methodologies have been identified that may be applied to service innovation with no or minor …
Managing innovation of care services: An exploration of Norwegian municipalities
2016
AbstractThe social impact of care services provided by the public sector is significant. Nevertheless, these services have received relatively little attention from prior innovation management practices research. This paper addresses this gap by raising the question: What characterises management-driven innovation processes in public organisations providing care services? The qualitative exploration of this question is based on in-depth interviews with key managers in three Norwegian municipalities, and in-depth observation of one ongoing innovation initiative in one municipality. Our findings supplement the findings of prior research by showing that different actors are involved in differe…
Implementation of the norwegian ‘Starting right’ child health service innovation: implementation adjustments, adoption, and acceptability
2021
Abstract Background An increased and/or stable proportion of the child and adolescent population reports symptoms of impaired health, and the symptoms can be identified early. Therefore, structured child- and parent-reported outcome measures need to be implemented in child and school health services for decision support and identification of children at risk. We aimed to (a) qualitatively examine adjustments of active implementation from the pilot implementation of the Norwegian ‘Starting Right’ health service innovation including an online child health assessment tool and practical routines, and (b) measure practitioners´ adoption and parental acceptability. Methods We used a mixed-methods…