Search results for "Service system"
showing 10 items of 20 documents
Exploring End-User Reactions to Variations in the Value Proposition of Value Services
2009
Value services are most often innovations where endusers have little or no experience from using the service. Designing business models for such services is a challenging task including the design of value propositions that are perceived and interpreted through end-users’ complex value assessments. This study presents the results from a study of end-user value assessments of value proposition variations for two value services – mobile VoIP and multi play services. The study suggests a method for investigating end-user reactions to value proposition variations and presents the effects of these variations on attribute perceptions and value drivers. The main contribution of the study is method…
Analyse von Hilfeersuchen
1994
There is no doubt that a single emergency phone number is desirable, but in contrast to other countries, in Germany different emergency phone numbers and dispatching centers exist for the fire brigade (FB), the emergency medical service system (EMS), and the general practitioners' emergency service (GPS). Due to this fact, valuable time is often wasted by connecting or transferring emergency calls from one dispatching center to another. The purpose of this study was to analyse all calls received by the different dispatching centers in the city and county area of Mainz with respect to total number, fraction of emergency calls, and specificity. Further, the total number of calls potentially r…
Smart Assistance for Students and People Living in a Campus
2019
Being part of one of the fastest growing area in Artificial Intelligence (AI), virtual assistants are nowadays part of everyone's life being integrated in almost every smart device. Alexa, Siri, Google Assistant, and Cortana are just few examples of the most famous ones. Beyond these off-the-shelf solutions, different technologies which allow to create custom assistants are available. IBM Watson, for instance, is one of the most widely-adopted question-answering framework both because of its simplicity and accessibility through public APIs. In this work, we present a virtual assistant that exploits the Watson technology to support students and staff of a smart campus at the University of Pa…
Crowdfunding as a tool to support sustainability‐oriented initiatives: Preliminary insights into the role of product/service attributes
2019
A common goal of current research seems to uncover whether crowdfunding (CF) could be considered an effective way to support sustainability-oriented initiatives in securing funding, due to diverging results emerging from literature. We claim that the objective of proving whether CF may benefit sustainability-oriented initiatives could be misplaced; rather, we deem more fruitful to understand how critical are some attributes of products/services pursued within CF campaigns to benefiting sustainability-oriented initiatives and increasing their odds of success in CF. We focus on food-related projects as in this sector, sustainability issues apply more than to any other human activities and con…
Product-Service Systems in the Digital Era: Deconstructing Servitisation Business Model Typologies
2021
The identification of business model typologies of servitised firms is part of a long research tradition. However, the relevance of many existing typologies in the contemporary context, in which digitalisation is central to business model innovation, may be questioned. Thus, in this chapter, we revisit the existing literature and continue the conceptual discussion about the categorisation of product-service system business models. We propose a conceptual product-service system business model framework with three independent continuums: the degrees of ownership retention, results-orientedness and smartness. Based on this framework, we derive a new product-service system business model typolo…
SERVICE-ORIENTED BUSINESS MODELS IN MANUFACTURING IN THE DIGITAL ERA: TOWARD A NEW TAXONOMY
2020
A stream of servitisation research has focused on the construction of taxonomies and typologies of product–service system business models (BMs). However, their relevance in the context of increased utilisation of digital technologies may be questioned. Thus, the purpose of this paper is to empirically revisit the existing product–service system BM taxonomies to explore the following research question: How can the BMs of servitised manufacturing firms be categorised in the digital era? The question is addressed through an embedded case study of five servitised firms. We found that the firms’ BMs varied with regard to the degree of the suppliers’ ownership of delivered products, degree of sma…
Importancia del Trabajo Social como forma de intervención municipal
2011
Trascurridos 30 años de la puesta en marcha del Sistema Público de Servicios Sociales, procede destacar el protagonismo desarrollado por los ayuntamientos que han sido el referente más significativo de la implantación del Sistema por su compromiso institucional en el desarrollo de los Servicios Sociales Generales Básicos, potenciando las Unidades de Trabajo Social en todos los municipios, lo que ha hecho visible para la ciudadanía, tanto las potencialidades de los Servicios Sociales, como sus déficits. Hoy se puede afirmar que las/los ciudadanas/os reclaman de los Servicios Sociales el mismo enfoque que perciben la Sanidad o la Educación, como pilares del Estado de Bienestar y se exige que …
Finnish welfare service system from the standpoint of women in vulnerable life situations
2020
In this chapter, the authors analyse how the Finnish welfare service system, as it consists of different institutions and professionals, meets or fails to meet the needs of women in varying vulnerable life situations. The participants are women with severe substance abuse problems, women sentenced for committing a crime and poor lone mothers living on basic social benefits. The findings show that women’s experiences of encounters with welfare professionals as well as their access to and use of the services share a number of characteristics. They described several barriers and problems related to the complexity of the service system. These included receiving only limited support for basic ne…
Dinamisku risinājumu ieviešana telekomunikāciju pašapkalpošanās sistēmas uzlabošanā
2016
Darbā skaidrots, kā tika pētīta un analizēta esošā telekomunikāciju uzņēmuma pašapkalpošanās sistēma un kā tā tika uzlabota. Tika identificētas vairākas problēmas, kas traucēja gan uzņēmuma darbiniekiem, gan klientiem, kas ir sistēmas lietotāji. Balstoties uz šiem trūkumiem, tika izveidotas prasības jaunajai sistēmai, kura tika sadalīta divās daļās, viena daļa optimizēta privātpersonām jeb klientiem ar salīdzinoši mazu lietotāju skaitu, otra daļa veidota pēc juridisku personu klientu vēlmēm un vajadzībām. Sistēmas servera daļas projektēšanas laikā tika izplānoti un beigās arī ievesti vairāki dinamiski risinājumi, kas atvieglo informācijas sistēmas uzturētāju darbu, ieviešot sistēmā izmaiņas…
Conceptualizing the Value Co-Destruction Process for Service Systems: Literature Review and Synthesis
2017
This study conceptualizes the notion of value co-destruction by reviewing and synthesizing the scattered and scarce value co-destruction literature in interdisciplinary fields. Building on our synthesis, we outline a conceptual framework for the value co-destruction process consisting of three interrelated categories of key concepts. Our framework helps in identifying, analyzing and rectifying unwanted outcomes of a service process and highlighting the dynamic nature of value co-destruction in service systems. peerReviewed