Search results for "Service"
showing 10 items of 3964 documents
Value Co-Destruction: A Conceptual Review and Future Research Agenda
2023
The service-dominant (S-D) logic lens for understanding value co-creation and customers’ interactive roles in the service exchange has emerged as a focal theme of interest among service academics and practitioners. While recent investigations have also focused on the process of value co-destruction—that is, how potential negative outcomes occur—the concept and its distinction from value co-creation remain unclear. This conceptual review synthesizes the concept of value co-destruction and proposes a framework consisting of two interrelated dimensions—actor–actor interaction and individual actor —and their components at three temporal points of the service encounter. We distinguish value co-…
Customer satisfaction in B2B cloud services
2013
Tutkimuksen tavoitteena on kirjallisuuskatsauksen kautta esitellä B2B-pilvipalveluiden asiakastyytyväisyyteen vaikuttavia seikkoja, ja kuinka näitä seikkoja tulisi ottaa huomioon asiakastyytyväisyyden parantamisessa. Tässä tutkimuksessa verkkopohjaiseen liiketoimintaan liittyvää asiakastyytyväisyyden tutkimusta käytettiin pohjana etsiessä asiakastyytyväisyyteen vaikuttavia seikkoja pilvipalveluissa. Tutkimuksessa vertaillaan asiakastyytyväisyyteen vaikuttavia seikkoja vertailemalla tyytyväisyyteen vaikuttavia seikkoja verkkopohjaisen liiketoiminnan, yritysliiketoiminnan (B2B) ja kolmen asiakastyytyväisyyden ja palvelun laadun mallin (American Customer Satisfaction Index, SERVQUAL and SaaS-Q…
Quality of service and dynamic scheduling for traffic engineering in next generation networks
2007
Nykyisin Internet-operaattorit tuottavat palveluja, jotka ovat sidoksissa verkon suorituskykyyn. Palvelut tunnistetaan niihin liittyvien parametrien mukaan, jotka jaottelevat pakettiliikenteen verkon solmujen kautta. Näitä parametreja kutsutaan palvelun laaduksi (QoS). Tulevaisuudessa tietoliikenneverkoissa aikakriittinen liikenne, kuten ääntä (IP-puhelut, VoIP) ja videokuvaa sisältävä liikenne tulee lisääntymään. Palvelun laatua tarvitaan takaamaan aikakriittisten liikenteiden toiminta tietoverkoissa.Menetelmät, jotka perustuvat pakettien merkitsemiseen, ovat yksinkertaisia ja skaalautuvia. Jonotusmenettelyjä käytetään takaamaan erityyppisten liikenteiden palvelun laatu. Palvelun laadun tu…
How does information technology-based service degradation influence consumers’ use of services? : An information technology-based service degradation…
2020
Information technology is crucial for modern services. Service delivery may include a complex mix of information technology and telecommunication providers, global networks and customers’ information technology devices. This research focuses on service failures that are caused by information technology problems, which we conceptualize as information technology-based service degradation (ITSD). When information technology-based service degradation occurs in a modern service, the information technology problem may originate from the service provider, another partner or any information technology equipment involved. But the customer may not be able to pinpoint the source of the problem immedia…
Äitien palvelutyytyväisyyden rakentuminen ja yhteistyökokemukset varhaiskasvatuksessa
2021
Artikkelissa tutkitaan äitien tyytyväisyyttä noin yksivuotiaan lapsensa varhaiskasvatuspalveluun tarkastelemalla palvelutyytyväisyyden ulottuvuuksia. Lisäksi tutkitaan äitien ja varhaiskasvatuksen henkilökunnan välisen yhteistyön sekä palveluntarjoajan (yksityinen vs. kunnallinen) yhteyttä äitien palvelutyytyväisyyteen. Lopuksi tarkastellaan, eroaako yhteistyön yhteys palvelutyytyväisyyteen palveluntarjoajan mukaan. Tutkimusaineisto koostuu CHILDCARE-hankkeen kyselytutkimukseen osallistuneiden varhaiskasvatuksessa olevien yksivuotiaiden äitien vastauksista (N = 549). Analyysimenetelminä käytettiin eksploratiivista faktorianalyysia sekä hierarkkista lineaarista regressioanalyysiä. Äitien tyy…
Corresponsabilità educativa nei servizi 0-6. La percezione di genitori e insegnanti.
2021
The 0-6 years integrated education service has opened new perspectives on parental participation and the forms in which it can be developed and put into practice. This paper intends to offer a theoretical framework relating to the role of families and the participation in the context of education services, based on a dialogue between family and education services. Through a survey conducted in the city of Palermo, some indications are proposed with respect to ways of improving the school-family co-education synergy, suggesting some good practices for a constructive and mutually responsible alliance.
The Hybrid Airline Model. Generating Quality for Passengers
2017
This research aims to investigate the different strategies adopted by the airline companies in adapting to the ongoing changes while developing products and services for passengers in order to increase their yield, load factor and passenger satisfaction. Finding a balance between costs and services quality in the airline industry is a crucial task for every airline wanting to gain a competitive advantage on the market. Also, the rise of the hybrid business operating model has brought up many challenges for airlines as the line between legacy carriers and low-cost carriers is getting thinner in terms of costs and innovative ideas to create a superior product for the passengers.
Effects of Entrepreneurial Orientation and Passion for Work on Performance Variables in Sports Clubs
2021
Entrepreneurial orientation and passion for work have been widely studied due to their effects on the behaviour and attitude of management teams in the short- and long-term. However, despite the influences of these variables on the sustainability and survival of an entity, there is a gap when considering the effects of these two performance variables in sports organisations. Therefore, the main objectives of this study were to understand the influences of entrepreneurial orientation and passion for work on service quality and sporting performance. To this end, 199 Spanish non-profit sports clubs were analysed using instruments with good psychometric properties. Data analysis was carried out…
Protocol for a participatory survey to investigate the long-term effectiveness of adult psychiatric services (PSILEAPS) : a prospective exploratory c…
2022
Mental health research and practice is currently moving beyond a focus on group-level symptom reduction models. Hence, research and treatment increasingly emphasize the real-life individual needs of service users and their social networks. One example is the Open Dialogue approach (OD), which has demonstrated promising outcomes in the Finnish Western Lapland (WL) catchment area. Nevertheless, it is unclear how OD-based services have so far been maintained in WL. It is also unclear how the experiences of multi-disciplinary care teams, service users and their social network members differ, with regard to differing approaches to mental health treatment. More generally, there is a global need f…
Constructing a pedagogical practice across disciplines in pre-service teacher education
2019
In this paper we report a qualitative case study of a teaching intervention in which a pre-service subject teacher pair planned and conducted a course integrating Finnish language and ethics in a multilingual setting. Audio-recorded planning sessions and interviews including learning diaries were analysed using qualitative content analysis to identify the dynamics of collaborative cross-curricular pedagogical practice development and pedagogical language knowledge. The analysis revealed tensions in crossing the boundary between language and content knowledge. The study suggests that when creating cross-curricular practices, student teachers benefit from longer-term processes and theory-base…