Search results for "communications technology"
showing 10 items of 470 documents
Increasingly emotional design for growingly pragmatic users? A report from Finland
2012
Researchers and practitioners in the field of information and communication technologies (ICT) have for a while been embracing the concepts of user and consumer experience as well as emotions in design, encouraging the industry to emphasise hedonic and symbolic qualities of products and services, over and beyond their utilitarian characteristics. However, the idea that mobile phone users, for instance, seek increasingly experience-rich, personalised products can not be taken for granted. Therefore, it is valuable to investigate the degree to which users really share designers' increasingly socio-emotional stances. The presented longitudinal study investigated users' mobile phone-related pro…
From the Blogosphere into Real Politics: The Use of ICT by the Five Star Movement
2014
Research on ICT and the public discourse often focuses on how ICT can be used to increase citizen participation in political decision-making processes. The Italian Five Star Movement (5SM) represents a novel approach to using ICT to include citizens, and a big challenge for the traditional political actors. The 5SM was initiated outside the established political systems, with the use of Internet tools as cornerstones to promote political actions based on the directly expressed will of citizens. In this paper, based on an exploratory case study approach and informed by the introduction of E-Democracy models, we investigate the role of ICT in various phases of the 5SM, from its birth through …
Perceived information communication and technology (ICT) demands and psychological well-being among Gabon civil servants: The moderating role of soci…
2021
This study examined the role of social and organisationnal support in the relationship between emloyee perceptions of information communication and technology (ICT) demands and psychological well-b...
Strengthening Relational Ties and Building Loyalty Through Relational Innovation and Technology: Evidence from Spanish Hotel Guests
2019
Smart tourism relies on the ability to collect enormous amounts of data and intelligently store, process, combine, analyse and use big data to inform business innovation, operations and services. Companies are becoming aware of the potential of analytics and big data and the need to invest in technology to remain competitive. Most of the research on big data, technology and innovation in tourism focuses on the firm’s perspective, paying scanty attention to customers’ perceptions. The present chapter aims to analyse the impact of hotel relational innovation and technology on brand equity and hotel-guest relational ties and customer loyalty. This objective has been pursued in quantitative res…
The use of ICT in established and emerging tourist destinations: a comparative analysis in hotels
2013
Purpose – Information and communication technologies (ICT) may represent an important source of advantages for service companies. However, the literature suggests that ICT need to be adapted to the demands of the company and its customers. The purpose of this paper is to compare the ICT use in hotels situated in established (i.e. Spain) and emerging (i.e. Croatia) tourist destinations. Design/methodology/approach – Non-hierarchical cluster analysis is performed. Clusters are internally validated by a K-Means cluster analysis and a discriminant analysis. Analysis of variance is applied and contingency tables between cluster membership and hotel characteristics are created. Findings – The res…
IDENTIFYING THE TRAINING NEEDS AND THE KEY TRAINING TOPICS IN THE ENTERPRISES OF LATVIA
2019
The role of a workplace in the provision of lifelong learning processes is increasingly emphasised in the academic discourse. Since the early 21st century, a new term – “workplace pedagogy” (Billet, 2000) – has appeared, which signifies the increasingly important role of the workplace in the process of adult learning. The goal of this article is to discuss the key principles in determining the training needs and the key training topics in the enterprises of Latvia. The author of the article has carried out a qualitative study using a partially structured interview method. Four heads of human resource departments have been interviewed in four enterprises of Latvia with varied capital and wit…
Relationships between work-family culture and work attitudes at both individual and the department level
2011
There is a need to better understand the nature of work-family culture and its relationships with job-related outcomes. The main objective of this study was to investigate the associations between a supportive work-family culture and work attitudes (i.e., job satisfaction, work engagement, turnover intentions) at both the individual and work departmental level. Survey-based data were gathered from 52 Finnish work departments (1219 individuals) in the domains of health care, ICT, and the paper industry. Data were analysed via multilevel structural equation modelling. Work-family culture was assessed via managers’ supportiveness, organizational time demands, and the expected career consequenc…
Practitioners’ Experiences of Social Media in Career Services
2015
A growing number of career practitioners and career centers are reaching out to individuals and community members in new ways by integrating various social media tools, such as Facebook, Twitter, and LinkedIn, into their professional practices (e.g., Dyson, 2012; Osborn & LoFrisco, 2012). To many, social media are simply online tools to share information and to communicate and socialize with one another. In the broader sense, social media is defined as a process whereby individuals and groups build a common understanding and meaning with contents, communities, and Web 2.0 technology (e.g., Ahlqvist, Back, Heinonen, & Halonen, 2010; Kangas, Toivonen, & Back, 2007).An extensive body of litera…
Info screens as instruments for value co-creation : case: vehicle inspection industry
2016
Tämän tutkielman tavoitteena on tutkia miten arvo on yhteisluotu autokatsastusasemilla infotaulujen, uusin käyttöönotettu teknologia markkinoinnissa ja palvelun tuottamisessa tapauksen yrityksellä, kautta positiivisen palvelukokemuksen tuottamiseksi. Tutkimus on tulkitseva tapaustutkimus, jonka tiedonkeruu on suoritettu haastattelujen kautta ja analyysissä on käytetty temaattista näkökulmaa, jotta data on pystytty muuttamaan mielekkääksi graafiseksi esitykseksi. Tutkielman tapausyritys on yksityinen katsastusalan toimija, joka tarjoaa katsastuksien lisäksi ajoneuvorekisteröintejä ja kuljettajantutkintoja, muun muassa. Yritys toimii Suomen lisäksi Pohjois-Euroopassa. Tutkielman viitekehyksek…
Information and communication technologies and teacher education in the new paradigms of higher education
2018
Abstract Media use in the teaching process occurs in several forms. Information and communication technologies can be used as work equipment and teaching aids, as well as tools or curriculum units, particularly in higher education. Technological changes and new information technologies, in addition to substantive knowledge of the material, require from teachers creativity, knowledge, and the skills of the didactic design of teaching using modern multimedia tools. In Croatia, there is a lack of research aimed at assessing the initial state of computer literacy within the higher education institutions. The aim of this study was to determine the level of knowledge and digital competence of (no…