Search results for "organisation."

showing 10 items of 482 documents

Scritti in onore di Pellegrino Capaldo

2014

La qualità dei servizi è stata riconosciuta come un rilevante aspetto caratterizzante la performance dell’azienda pubblica, analogamente alla capacità di operare secondo criteri di efficienza e nel rispetto dei vincoli di bilancio. Sebbene sia possibile riscontrare alcuni significativi casi di adozione di politiche di customer satisfaction nelle amministrazioni pubbliche italiane, a tutt’oggi il tema presenta significative criticità, specialmente in ordine agli aspetti metodologici e agli strumenti operativi che consentano di integrare dette politiche nel sistema di programmazione e controllo delle aziende che erogano tali servizi. Il presente lavoro adotta una diversa prospettiva di analis…

Settore SECS-P/07 - Economia AziendaleQuality in delivering public services has been recognised as a major issue challenging performance in the public sector as well as the ability to operate effectively and within budget constraints. Empirical findings shown by the literature demonstrate that concrete efforts have been produced towards the evaluation and improvement of satisfaction levels of citizens and other Public Administration’s ‘customers’. However still today this issue portrays many unresolved criticalities particularly concerning the methodological approaches and operative tools to adopt in order to integrate ‘customer satisfaction’ programs with the wider organisational control system in each public administration. This paper adopts a non-conventional view of the ‘customer satisfaction’ concept. This is currently meant as a matter of social reporting or even statistical analysis based on the users’ perceptions on the level of provided services by a given (front office) unit in the public sector. Here an inter-institutional perspective is adopted with a view to map the overall value chain leading to the final product delivered to citizens or the community. Inside this chain tracking the underlying administrative products delivered by back-office units to their ‘internal clients’ in the public administration is recommended as a fundamental step to understand how to improve performance in satisfying citizens’ needs. This should also require a proper link between the administrative units’ goals and performance measures to the desired efficiency and effectiveness of processes leading to the attainment of administrative products providing the basis of the final services delivered to the private sector. Based on first empirical findings from field analysis in the Italian context the paper aims to outline an approach which could assist both politicians and managers to better assess and improve performance according to a customer satisfaction perspective.
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The Reform and Innovation as Rhetoric and Method

2018

We start from an observation from a well-known Swedish organisational analyst, Nils Brunsson, which reads like irony but feels like reality: the only guaranteed outcome of (organisational) reform is the next reform. What Brunsson calls ‘the reform of reform’ will be – all too – familiar to many readers, particularly those working in the public sector. Given repeated exposure to permanent reorganization – brought in under the mantel of reform and innovation – it is tempting to ascribe this permanent revolution to one or both of two causes: the failure of previous reform attempts and/or the need of senior managers to demonstrate their ‘transformative’ effects upon their organization in order …

Settore SPS/01 - Filosofia Politicaorganisational reform rhetoric innovation New Public Management (NPM)
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Población y capital humano en España

2010

Se analiza las inversiones educativas en España desde una perspectiva histórica, haciendo referencia también a una comparación intenacional que permite resaltar algunos de los problemas que padece el sistema de enseñanza español respecto a los de las principales economías de su entorno. Después de describir el nivel de formación formal de la población adulta y de la población activa, se analiza los cambios que se han producido a largo plazo en la demanda de educación, haciendo una lectura comparada de los hechos a través de la organización del sistema educativo.

Sistema de EducaciónOrganización del sistema educativoComparaison internationalePopulation[SHS.EDU] Humanities and Social Sciences/EducationInvestissement éducatifpoblaciónNiveau de formationAnalyse historiqueSystème éducatifInversiones EducaciónOrganisation du système éducatifNivel de educaciónAnálisis HistóricoComparación Internacional
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L’influence des facteurs stratégiques et organisationnels sur les relations entre contrôle de gestion environnemental et apprentissage organisationne…

2020

Cet article étudie les relations entre contrôle de gestion environnemental (CGE) et apprentissage organisationnel (AO) en inscrivant le modèle de Simons (1995) dans une perspective contingente. Par des facteurs stratégiques et organisationnels, ce modèle enrichi explique les liens entre les modes de contrôle (diagnostique et interactif) de Simons et les niveaux d’apprentissage (en simple et double boucle) d’Argyris et Schön (1978). S’appuyant sur le « cas révélateur » d’une éco-PME missionnaire, l’étude montre l’influence de trois facteurs (valeurs fortes, stratégie proactive, cycle de vie des activités) sur les quatre configurations relationnelles CGE-AO et ouvre de nouvelles perspectives …

Social Sciences and HumanitiesFactores de Contingencia05 social sciencesInteractive ControlAprendizaje Organizacional (OA)Diagnostic ControlGeneral MedicineEnvironmental Management Control (EMC)Organizational Learning (OL)Facteurs de contingenceContrôle diagnostiqueContrôle interactif0502 economics and businessContrôle de gestion environnemental (CGE)Apprentissage organisationnel (AO)050211 marketingSciences Humaines et SocialesControl de Gestión Ambiental (CGE)Control de Diagnóstico050203 business & managementContingency FactorsControl Interactivo
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Do social enterprises walk the talk? Assessing microfinance performances with mission statements

2019

We study mission drift in social enterprises by examining whether these organizations stick to the actual mission enshrined in their mission statements. We use data from microfinance organizations (MFOs), a homogeneous group of social enterprises which have been scrutinized—and sometimes criticized—for mission drift. We focus on three publicly recognized and non-mutually-exclusive microfinance social missions identified by previous studies: poverty alleviation, women's empowerment, and rural financial inclusion. Based on hand-collected data from 199 MFOs worldwide, our results suggest strong coherence between social missions and actual practices. Hence, we argue that, with respect to MFOs' …

Social enterprisemedia_common.quotation_subjectEconomie socialeMicrofinance050105 experimental psychologylaw.inventionVDP::Samfunnsvitenskap: 200::Økonomi: 210lawManagement of Technology and Innovation0502 economics and businessFinance internationale0501 psychology and cognitive sciencesMission statementBusiness and International ManagementEmpowermentmedia_commonFinancial inclusionMicrofinancePovertybusiness.industry05 social sciencesMission statementPublic relationsCommunication des organisations et des entreprisesManagementTrustworthinessContent analysisHomogeneous groupBusinessMission drift050203 business & managementContent analysisEconomie de l'entreprise
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Unravelling green regional industrial path development: Regional preconditions, asset modification and agency

2020

Abstract Regions across the world are searching for ways to fashion new green growth paths and to promote green shifts in mature industries. The article aims to explore conceptually and based on illustrative empirical examples from the literature how green restructuring unfolds in regions. We propose a framework that explicates how regional preconditions in form of pre-existing industrial structures, organisational support structures, institutional set-ups and natural assets are transformed into various types of green path development through agentic processes of asset modification.

Sociology and Political ScienceRestructuring05 social sciences0211 other engineering and technologies0507 social and economic geography021107 urban & regional planning02 engineering and technologyDevelopment (topology)Organisational supportGreen growthPath (graph theory)Agency (sociology)BusinessAsset (economics)GeneralLiterature_REFERENCE(e.g.dictionariesencyclopediasglossaries)050703 geographyIndustrial organizationGeoforum
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Theorising about barriers to open e-learning systems in public administrations

2018

Abstract Barriers to the general use of e-learning technology are known across various contexts. Despite increasing efforts to clarify the range of these barriers, few efforts have been made to advance the theorising about them and, thus, to answer why and how they unfold. This study is motivated to overcome this unaddressed problem and develops a process model based on adaptive structuration theory (AST) and the punctuated socio-technical change model (PSIC). It represents how barriers unfold between actors, technology, and organisational properties in public administrations. The PaSIC model provides a new perspective on how critical incidents drive the emergence and progress of barriers t…

Sociotechnical systemopen educational resourcesProcess (engineering)E-learning (theory)Change modelorganisational changeinformation systemsOrder (exchange)Management of Technology and InnovationPolitical science0502 economics and business050602 political science & public administrationta516yhteisöllinen oppiminenBusiness and International ManagementApplied Psychologytietojärjestelmätta11305 social sciencesPerspective (graphical)collaborative e-learningpublic administrationOpen educational resourcesorganisaatiomuutokset0506 political scienceAdaptive structuration theoryevent studiesEngineering ethics050203 business & managementTechnological Forecasting and Social Change
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Droit international public et action humanitaire : deux "acteurs" de la protection des droits de l'enfant

2014

By making a survey of the several rules of current public international law, this dissertation will try to make the reader undestand the importance of the protection of children's rights all over the world. Nowadays, children die every minute because of conflicts, diseases, malnutrition..., a lot of them are exploited and have no possibilities of going to school, seeing their future escaping them every day a little more. It is against all these too recurring problems that States have to intervene by exercising their legislator's role, both on the international level and on the national level. But they also have to take their role of subject of law by respecting the international conventions…

SovereigntyAction humanitaireEnfant[SHS.DROIT] Humanities and Social Sciences/LawIngérenceDroit international publicHumanitarian organizationCustomResponsibility to protectSouverainetéUniversalityDroit international humanitaire[ SHS.DROIT ] Humanities and Social Sciences/LawPublic international lawInternational humanitarian lawOrganisation humanitaire[SHS.DROIT]Humanities and Social Sciences/LawHumanitarian aidInterferenceChildUniversalitéResponsabilité de protégerCoutume
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Fractal geometry for measuring and modelling urban patterns

2007

Urban growth generates nowadays patterns, which look rather irregular. Planning policy regrets the lack of compactness and density of these agglomerations, but controlling urban sprawl turns out to be difficult. Obviously a new type of spatial organisation emerges, which is rather the result of a self-organisation process to which a high number of social agents contribute. In the present contribution we focus on the use of fractal geometry which turned out to be a powerful instrument for describing the morphology of these patterns. After an introduction about the context of research, fractal models are presented, which serve as reference models for better understanding the spatial organisat…

Spatial organisationUrban agglomerationProcess (engineering)[SHS.GEO] Humanities and Social Sciences/Geography05 social sciences0211 other engineering and technologies0507 social and economic geographyUrban sprawl021107 urban & regional planning[SHS.GEO]Humanities and Social Sciences/Geography02 engineering and technologyFractal dimensionSocial agents[ SHS.GEO ] Humanities and Social Sciences/GeographyFractalGeography11. SustainabilityEconomic geographyFocus (optics)050703 geographySimulation
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Rapport annuel 2006-2007 de l'Observatoire national de la démographie des professions de santé.

2008

Ce troisième rapport de l'Observatoire national de la démographie des professions de santé comporte une synthèse générale assortie de préconisations et de quatre tomes thématiques : la médecine générale (tome 1), les internes en médecine (tome 2), la profession de chirurgien dentiste et les métiers de la périnatalité (tome 3), les métiers de la cancérologie (tome 4).

Spécialité médicale[SHS.SOCIO] Humanities and Social Sciences/SociologyEvolutionOffre soinsPédiatrieDémographie médicalePérinatalogieManipulateur électroradiologieNéonatologieInterneBloc opératoireDonnée statistiquePratique professionnelle[SHS]Humanities and Social SciencesSage femmeMédecine généraleProfession santéEquipement litFormation professionnelleInfirmier bloc opératoireOrganisation travailAnesthésieComputingMilieux_MISCELLANEOUSRadiothérapieChirurgien[SHS.SOCIO]Humanities and Social Sciences/SociologyChirurgien dentisteRégionHistoire professionnelleCancérologieGynécologie obstétrique[SDV.SPEE] Life Sciences [q-bio]/Santé publique et épidémiologie[SDV.SPEE]Life Sciences [q-bio]/Santé publique et épidémiologie[SHS] Humanities and Social SciencesFranceMode exercice professionnelPuéricultriceQualitéEffectif
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