Search results for "public service"
showing 10 items of 76 documents
Civil Justice in the Global Current Society
2017
The monopolization of the process model within the framework of Civil Justice has been a reality, especially in continental court systems, and found its raison d'etre in the social, political, economic and legal history of civilization. Civil justice was identified with the Process, even though it was not the only way to achieve it; but it was understood as the best one possible. This model of conflict resolution appeared as a static approach, linked to the idea of "public service", which is technically complex with certain formalities. The Process was progressively considered to be a conquest of civilization. This procedural model has been providing a way for the pacification of society, i…
Supporting public sector management through simulation-based methods: a dynamic performance management approach
2018
AbstractThough it draws a number of precursors, simulation-based techniques applied to traditional performance management frameworks constitute a novel approach to support public sector institutions in framing organizational performance dynamics and, as a result, improving public service delivery. This paper aims at contributing to the improvement of the outcomes achievable from the use of traditional performance management systems in the public sector by combining them with a simulation-based method named System Dynamics modeling. Such an approach is called Dynamic Performance Management.
KNOWLEDGE MANAGEMENT AND POSSIBILITIES OF PROFESSIONAL DEVELOPMENT IN PUBLIC SECTOR
2014
One of the important parts of Human Resource Management (HRM) is knowledge management and professional development of employees of each organisation. There are no doubts that it is vital for general organisations development and sustainability. Professional development of public sector employees is necessary for developing environment. There should be training programmes especially for public sector institutions’ employees from new European Union countries. For this study authors make the assumption that public sector employees are all officials, civil servants, staff and employees engaged in public sector organisation activities and employed by these organisations. The problem outlined in …
ALTERNATIVE MODELS FOR REGIONAL AIRPORTS IN LATVIA
2021
Regional airports play a significant role inpromotion of connectivity and regional development. This is one of reasons whyairports are treated as public assets and in 77 % cases (airportsproviding scheduled air transport services) owned and operated by public sectorin the EU. 71 % of these publicairports have corporatized airport operators. Latviahas threepublic civil aviation airports planned for scheduled flights until 2015: Riga InternationalAirport as well as Liepaja Airportand Ventspils Airport (Kurzeme planning region). Latviacurrently has decentralised operational model of airports. Riga InternationalAirport is owned by state and operatedby a joint stock company.Regional airports are…
Transformation by stealth: the retargeting of home care services in Finland
2011
This paper analyses the trends and changes that home care services for older people have undergone during the last two decades in Finland. The data used come from national social care statistics, covering the time period from 1990-2010. The results show that, in contrast to many other European nations that have expanded their home care provisions, the coverage levels in Finland have dropped dramatically during this period. Those with the highest needs do receive increased amounts of support, but others have become excluded from publicly funded home care provisions and often need to rely on family members. In most localities, public service provision is focused on personal care, and no longe…
The university, driver of innovation
2019
Several universities have recently made the front page of newspapers, televisions, and other media, but, unfortunately, the reason behind this was not their day-to-day work, focused on training and research, but some cases of malpractice by certain academics who used and abused the institution for personal gain. 
 By its very nature as a public service, the University is based on analysis and criticism, including self-criticism. Very few institutions are. Perhaps that is why, without ignoring the fact that there is room for improvement, we must prove the increasingly important role that these public bodies have been given, as well as their achievements for social benefit and progress. …
Flashes in the tunnel: the opening in news at the time of Nou according to the protagonists
2016
Canal 9 –o Nou, como se llamó en su última etapa– con su carácter ejemplarizante para el resto de autonómicas, se convierte en el objeto de estudio perfecto para los investigadores en comunicación. El trabajo se centra en la última etapa de RTVV, bajo la influencia de un nuevo estatuto legal, que dotaba a la televisión de herramientas presuntamente facilitadoras de la pluralidad en los informativos. Mediante un análisis cualitativo basado en entrevistas semiestructuradas a un panel de expertos, intentamos averiguar si se produjo en ese tiempo un cambio apreciable en la redacción de Canal 9, combinado con un cambio de talante en la gestión de la empresa. La conclusión, con los matices que de…
Leveraging Collaborative Governance: How Co-production Contributes to Outcomes and Public Value in a Small Town
2020
Collaborative governance is increasingly considered an effective approach to improve outcomes and public value. This chapter focuses on co-production as an instrument to implement collaborative governance at local level. It is not uncommon that small towns develop co-production processes to deliver cultural and touristic services. Out of a literature review, the study develops a Dynamic Multidimensional Performance Management framework to explore the impact of co-production on community outcomes. To this end, this chapter discusses the case “Museo Civico di Castelbuono (MCC)”,which concerns the co-production process of the guided tour of the museum’s venue. The resulting model provides insi…
Malas noticias y calidad de la reputación entre usuarios de los servicios públicos
2018
ABSTRACT This manuscript examines whether the effect of anchoring bias is greater when citizens evaluate the quality of a public service after receiving negative initial information about service performance than after receiving positive information. It also tests whether there are differences in this anchoring bias by comparing formal (report) vs. informal (rumor) communication. Two field experiments were conducted with the participation of passengers of a commuter public train transportation organization (Experiment 1, N = 105) and users of a public university administrative service (Experiment 2, N = 172). The first experiment confirmed the bias produced by the negative initial informati…
Patronage and the Public Service: A Dynamic Performance Governance Perspective
2020
Patronage is one of the enduring issues in public administration. Although the virtues of merit-based recruitment and retention in the public service are extolled widely, patronage of some form persists in many, if not most, countries. By using system dynamics modeling applied to performance governance, this chapter provides an analysis of both the pathological and the eufunctional aspects of patronage appointments in the public sector. It also considers the potential virtues of using patronage appointments. In addition, using a dynamic performance governance model, we examine how patronage may actually improve the performance of public services.