Search results for " service"
showing 10 items of 2936 documents
Adaptive framework for network traffic classification using dimensionality reduction and clustering
2012
Information security has become a very important topic especially during the last years. Web services are becoming more complex and dynamic. This offers new possibilities for attackers to exploit vulnerabilities by inputting malicious queries or code. However, these attack attempts are often recorded in server logs. Analyzing these logs could be a way to detect intrusions either periodically or in real time. We propose a framework that preprocesses and analyzes these log files. HTTP queries are transformed to numerical matrices using n-gram analysis. The dimensionality of these matrices is reduced using principal component analysis and diffusion map methodology. Abnormal log lines can then …
Software-as-a-Service Revenue Models
2013
This paper give an overview of the three main revenue models, focusing on the advantages and disadvantages for SaaS providers and their customers. Also identify the most effective revenue model for particular situations.
Anomaly Detection Algorithms for the Sleeping Cell Detection in LTE Networks
2015
The Sleeping Cell problem is a particular type of cell degradation in Long-Term Evolution (LTE) networks. In practice such cell outage leads to the lack of network service and sometimes it can be revealed only after multiple user complains by an operator. In this study a cell becomes sleeping because of a Random Access Channel (RACH) failure, which may happen due to software or hardware problems. For the detection of malfunctioning cells, we introduce a data mining based framework. In its core is the analysis of event sequences reported by a User Equipment (UE) to a serving Base Station (BS). The crucial element of the developed framework is an anomaly detection algorithm. We compare perfor…
Value Creation and Evolution of a Value Network: A Longitudinal Case Study on a Platform-as-a-Service Provider
2014
Current research on cloud computing emphasizes the important role of Platform-as-a-Service (PaaS) providers. However, little is known about how PaaS providers can offer value to the content providers and firms operating the platform. The findings demonstrate how a small PaaS provider in the cloud gaming market was able to develop a strong position in the value network by offering direct and indirect value to its partners. The findings also reveal how the firm developed its value network over fourteen years, from a complex network with several actors to a very simple value network which included only partners of prime importance. peerReviewed
Best Practices for International eSourcing of Software Products and Services from the Service Providers' Perspective
2015
This research analyzes how eSourcing service providers can execute the Information and Communications Technology-enabled international sourcing of software-intensive systems and services (eSourcing) effectively. The extant literature falls short of providing a detailed enough set of best practices and supporting classes of information systems to help providers to manage and deliver effective services. This research presents a set of best practices for international eSourcing service providers to facilitate the execution, improvement, and management of international eSourcing services. The practices help providers to establish and execute a mature eSourcing life-cycle in order to overcome th…
Quality Management in Service Desk : How Does Service Desk Managers Define and Measure Quality
2018
Many public and private sector organisations are depending on IT services provided by external service providers. The quality of the service affects the customer satisfaction and consequently the customer behaviour. The concept of quality has many meanings in the literature. In this paper, we study how service desk managers perceive the concept of quality and how to manage it in an organisation which has adopted ITIL. Our findings indicate that the quality is seen only in terms of how the agreed service levels are achieved. This view excludes the quality of the processes used to deliver IT services. Quality measurements are reflecting the perception of the concept of quality. peerReviewed
On the Students' QoS-Awareness of Video Lectures
2016
Video lectures bring flexibility and enable distance learning in education. With the help of videos, educational organizations are able to serve a wider and more heterogeneous group of students. As streaming videos have become essential part of teaching in higher education, quality of service (QoS) issues should be taken more into consideration. However, systematic quality monitoring of video lecture delivery, to our knowledge, is rarely used in a way that would provide also the student with quality information. This paper describes our ongoing research on developing a streaming video quality evaluation tool integrated in a learning environment that our master’s students use. The tool serve…
H.264 QoS and Application Performance with Different Streaming Protocols
2015
Streaming techniques, including the selected streaming protocol, have an effect on the streaming quality. In this study, the performance of three different streaming protocols in a disturbed communication channel is evaluated with a modified version of the FFPlay player. A H.264 encoded video is used as a test sequence. The number of displayed image frames, the frame rate and playout duration are used as objective metrics for QoS. The metrics brings out differences of streaming protocols in our test environment. They are measured at the application level and have a connection to the user experience. peerReviewed
Software Renting in the Era of Cloud Computing
2012
In the new era of computing, software can be sold and delivered as a cloud service, and software renting has become as a strategic tool to compete in the market. Software renting has several advantages from the customer's point of view. However, for software providers it is challenging to ensure a profitable revenue stream when a license fee is replaced by a periodic rental fee. In this study, software renting was found to help the case firms to differentiate themselves from competitors; it also increased their competitive advantage by making the software available for a larger customer group. However, the negotiating power of larger customers impacted on software pricing, rental agreements…
Selection of the Proper Revenue and Pricing Model for SaaS
2014
Recent research on software revenue and pricing models has revealed important ways in which firms can benefit from software renting. However, it is still unclear how SaaS providers select a proper revenue and pricing model to make their services attractive for customers. Based on 32 interviews with software professionals from four case firms, this study reveals how different factors impacted on the selection of a revenue and pricing model. It can be concluded that customers’ needs were the main driving force to the selection of the most appropriate pricing and revenue model in the market. peerReviewed