Search results for "DISSATISFACTION"
showing 10 items of 39 documents
Supervisors’ relational transparency moderates effects among employees’ illegitimate tasks and job dissatisfaction: a four-wave panel study
2019
Despite repeated calls for the inclusion of leadership in research on illegitimate tasks, little is known about what supervisors can actually do to mitigate negative effects of illegitimate tasks. ...
Las experiencias insatisfactorias en restaurantes y el boca-oído negativo
2013
ResumenLos consumidores insatisfechos tienden a contar más sus experiencias que los satisfechos, por lo que los comentarios boca-oído negativos se difunden más que los positivos. Además, los clientes insatisfechos se comportan de forma heterogénea en función de diferentes factores relativos a su experiencia. En este contexto, este trabajo aborda el estudio de las comunicaciones negativas, en su vertiente conductual y actitudinal, desde el enfoque de la segmentación. El objetivo es conocer la relación entre el boca-oído negativo y el nivel de insatisfacción, las emociones, la experiencia previa del consumidor, sus respuestas de queja y de conducta de cambio, y su perfil sociodemográfico. Ana…
Causas y consecuencias de la insatisfacción en consumidores con atribuciones externas
2011
[ES] Este trabajo aborda el estudio de la formación de la insatisfacción, desde la perspectiva cognitiva y afectiva, y de sus consecuencias en forma de intenciones de comportamientos de queja. El objetivo es investigar la influencia directa e indirecta, a través de los afectos negativos, que ejerce la desconfirmación de expectativas sobre la insatisfacción, y analizar la contribución de estos juicios sobre las intenciones de respuestas de queja, a terceras partes y privadas. A partir de una muestra de clientes insatisfechos con restaurantes que manifiestan distintos niveles de atribución externa, se ha construido un modelo causal para estudiar las relaciones. Los resultados confirman la exi…
Measuring Tourist Satisfaction Through a Dual Approach: The 4Q Methodology
2018
Tourist satisfaction is one of the key factors in determining the success of a tourist destination, since it affects behavioural intentions, such as the willingness to revisit and recommend the destination. Therefore, much research has addressed the measuring of tourist satisfaction, either eliciting positive or negative evaluations of a holiday or destination. The spread between expected positive and negative characteristics can trigger a tourist experience. And the gap between expectations and perceptions will produce a feeling of satisfaction or dissatisfaction (Expectancy-Disconfirmation Paradigm, EDP). Under these conditions, this paper adopts a dual approach, considering tourist satis…
Precursors of Body Dissatisfaction and its Implication for Psychological Well-Being in Young Adults
2019
The authors examined leisure-time physical activity (LTPA), body mass index (BMI), and perceived physical ability as body dissatisfaction antecedents, and analyzed their relationship to well-being. The sample comprised 501 university students. Data were collected using a self-administered survey. Path analysis revealed that LTPA positively predicted perceived physical ability. BMI and perceived physical ability predicted body dissatisfaction (positively and negatively, respectively). Body dissatisfaction negatively predicted subjective vitality, whereas perceived physical ability positively predicted subjective vitality. These results support the inclusion of LTPA in intervention programs t…
The Factor Structure of Medical Tourist Satisfaction: Exploring Key Drivers of Choice, Delight, and Frustration
2021
The current study intends to contribute to a better understanding of the medical tourism experience. In particular, this study uses data from a survey-based study conducted on a sample of 1,209 medical tourists in Croatia. On the one hand, this study aims to explore and shed light on the decision-making process of medical tourists, and, on the other hand, to reveal which elements of both the medical institution and the destination where it is located, have largest potentials to drive medical tourist delight and/or frustration, in accordance with the three-factor theory of customer satisfaction.
Negativizācijas tendence Latvijas sabiedrībā
2019
Maģistra darba “Negativizācijas tendence Latvijas sabiedrībā” mērķis ir veikt sabiedrības neapmierinātību veicinošo faktoru analīzi. Darba analizētā problēma ir situācija, kurā Latvijas sabiedrības apmierinātība ar savu dzīvi un kopējo situāciju valstī ir zemā līmenī, lai gan valsts atrodas ilgstošā un stabilā ekonomiskās augšupejas stāvoklī. Darbā secināts, ka Latvijas sabiedrības negativitāti veicina augstā ienākumu nevienlīdzība, nevienmērīgais labklājība līmenis starp valsts reģioniem, iedzīvotāju novecošanās, sabiedrības polarizācijas, nevienmērīgā valsts nozaru attīstība un nācijas mentalitāte, kuras veidošanos ir ietekmējusi vēsturiskā pieredze un mūsdienu patēriņa un iespēju kultūra.
The relationship between internalized homonegativity and body image concerns in sexual minority men: a meta-analysis
2018
It remains unclear whether internalised homonegativity, a recognised predictor of internalising mental health problems, is related to body dissatisfaction in sexual minority men. We conducted a met...
Rationing of Nursing Care and Professional Burnout Among Nurses Working in Cardiovascular Settings
2021
Introduction: Nursing needs close interpersonal contact with the patient and emotional involvement, therefore can contribute to professional burnout and rationing of nursing care.Aim: Assessing the relationship between the rationing of nursing care and professional burnout in nursing staff.Materials and Methods: The study included a group of 219 nurses working in cardiovascular facilities. This was a cross-sectional study designed to investigate the relationship between factors of the care rationing and professional burnout. The survey data was collected with standardised and research instruments such as the revised Basel Extent of Rationing of Nursing Care questionnaire (BERNCA-R) and the …
Does Organizational Work-Family Support Benefit Temporary and Permanent Employees Equally in a Work-Family Conflict Situation in Relation to Job Sati…
2016
This study examined whether work–family support (WF support) buffers permanent and temporary workers similarly against the negative effects of work–family conflict as regard job satisfaction and emotional energy level at work and at home. A total of 1,719 Finnish nurses participated in this study in 2009. The results revealed that high coworker WF support protected temporary workers against the negative effects of high work–family conflict on emotional energy at work. Furthermore, temporary workers with low coworker WF support were at greater risk of job dissatisfaction and diminished emotional energy at home than were their permanent colleagues in the presence of high work–family conflict…