Search results for "Process management"
showing 10 items of 460 documents
Greening the balanced scorecard
2010
Environmental management issues have received an increased amount of attention in recent years, as have various performance measurement systems (PMS) such as the balanced scorecard (BSC). However, implementation of these systems is challenging due to the differences found amongst the companies and users of PMS. This study investigates how the presence of particular supporting factors served to facilitate a PMS change that incorporated environmental measures. Utilization of extant change models enables us to investigate different change factors like advancing and hindering forces, momentum, and the leaders of change. We found two models appropriate for investigating environmental management …
Innovative strategic relationships among sustainable start-ups
2021
Abstract This short note introduces the Industrial Marketing Management special issue entitled “Innovative strategic relationships among sustainable start-ups”. After reviewing the key concepts and recent studies on the interrelationships between sustainability, innovation, and entrepreneurship, the seven papers that make up the special issue are placed within a macro-meso-micro framework to analyze how innovation can contribute to the transition toward sustainability. The methodological approaches and results of these seven studies are briefly summarized and their main implications highlighted. To conclude, paths for future research are suggested. These paths provide opportunities to advan…
Fostering growth patterns of SMEs through business model innovation. A tailored dynamic business modelling approach
2021
Abstract In the contemporary complex and fast-changing markets, there is persistent pressure for Small-and-Medium Enterprises (SMEs) to engage in business model innovation to promptly meet customer expectations and successfully compete for survival. In the last decade, multiple approaches to business model development and innovation have been explored. However, they have been primarily designed for large-sized companies, while SMEs display distinctive organizational attributes. Thus, SMEs require a tailored approach to design, experiment and innovate their business models, in order to frame the specific complexity of their value creation processes. This paper aims to explore how a Dynamic B…
Supplier behavior and its impact on customer satisfaction: A new characterization of negotiation behavior
2019
Abstract Many questions of customer/supplier negotiation dynamics remain unanswered. One reason behind this is that most existing models do not entirely reflect the complex relationship between negotiation behavior and the attained outcome of the negotiation process, analyzing the former from a purely dichotomous perspective. This study examines supplier negotiation behavior and how it impacts the outcome (satisfaction) from the customer´s perspective, thereby proposing a new characterization of negotiation behavior. Our analysis is based on a case study of 21 customer/supplier negotiations carried out by four leading supermarket chains in Costa Rica. Evidence supports our proposal that in …
A Further Approach in Omnichannel LSQ, Satisfaction and Customer Loyalty
2021
PurposeThe purpose of this research is to analyse the LSQ in the context of three different omni-channel purchasing scenarios while considering four dimensions (timeliness, availability, condition and return of the product) and to assess their impact on customer satisfaction and loyalty. In addition, an evaluation of the relationship between satisfaction and loyalty in the mentioned omni-channel scenarios is investigated.Design/methodology/approachA mixed two-phase research methodology is proposed: an initial qualitative analysis with six focus groups followed by quantitative research through surveys with a sample of 323 individuals. The proposed scales were tested for three purchase scenar…
Dynamics of the termination of global alliances: probing the past, analyzing the present and defining the frontiers for future research
2022
PurposeWhile the number of global alliance terminations in the business world has grown steadily during the past few decades, the scholarly literature on strategic alliance (SA) termination remains limited. This research paper aims to perform a bibliometric analysis of the literature on alliance termination and propose a model for future research agenda that links the termination phase to the pre-alliance termination phase and post alliance termination phase.Design/methodology/approachA search query on global alliance termination identified a total of 69 research papers from the Scopus database, and a bibliometric analysis was performed using the bibliometrix R-package and VOSviewer. The an…
Does model consistency in business model innovation matter? A contingency-based approach
2017
Successful business model innovation requires managers to come up not only with new, but also with viable business models. To this end, it has been argued that business model consistency plays a vital role, as the internal fit of business model elements can generate reinforcing effects, thereby influencing performance and competitive advantage. Little research has been conducted to measure consistency and confirm these effects, especially within business model innovation. We tackle this issue by developing and testing a measurement of business model consistency, and investigate its relationship with business model innovation and its performance. We find evidence supporting the positive effe…
Analysing Requirements for Content Mangement
2006
The content to be managed in organisations is in textual or multimedia formats. Major part of the content is, however, stored in documents. In order to find out the needs of the people and organisations producing and using the content a profound requirements analysis is needed. In the paper, a novel method for the requirements analysis for content management purposes is introduced. The method combines different techniques from two existing methods, which were used in various content management development projects. The paper also describes a case study where the new method is exploited.
Reengineering an Approach to Model-Driven Development of Business Apps
2015
Despite a perceived convergence in mobile application development, platforms such as Android and iOS remain largely incompatible. Supporting multiple platforms currently requires either separate native development (for each system) or utilization of a cross-platform development framework. While many such frameworks have been developed, only few are mature and even less are used widely, let alone commercially. Moreover, they typically are limited with regard to performance and to preserving a native look & feel. Worst of all, their usefulness for business apps is limited due to their low level of abstraction. In this paper, we take a closer look at an academic prototype that employs model-dr…
INNOVATIVE PERFORMANCE AND INNOVATION SYSTEM OF LATVIA
2021
The research andanalysis of strengths and weaknesses of national innovation system is extremelyimportant to successful and efficient innovation support policymaking.Innovation support policies should take into consideration all specifies ofnational innovation system in the country, not being one-size-fits-all. Untilnow, little analysis on the Latvian innovation system was made. The paper aimsto show Latvian innovative performance and to propose factors forwell-functioning innovation system of Latvia. This research gives apossibility to researchers and policy-makers to investigate the mismatchbetween policies and problems and identify policy gaps. KEY WORDS: innovativeperformance, innovation…