Search results for "Process management"

Software-as-a-Service in the Telecommunication Industry: Problems and Opportunities

2010

This paper examines the telecommunication software market and the adoption of topical Software-as-a-Service (SaaS) model in this vertical market. The aim of this paper is to estimate which telecommunication software products are likely to be provided as a Service, and to examine the potential factors disallowing SaaS adoption. The set aim is pursued by studying both the supplying software vendors and the communication service providers (CSP) as customers. A set of thematic interviews, software industry statistics and information disclosed by the software vendors are used in the analysis. The results of the analysis reveal challenges in adopting SaaS for telecommunication software as well as…

User-Centered Design of a National Medical Registry for Tick-Borne Diseases

2018

Tick-borne diseases are increasing in a global perspective, with Lyme disease and tick-borne encephalitis as the most frequent. The Norwegian National Advisory Unit on Tick-borne Diseases is preparing the development of a national medical registry for clinical follow-up of patients with tick-borne diseases based on the best practice guidelines and for research purposes. This paper presents the methodological approach of a user-centered design process applied in the initial phase of the registry development. A user workshop identified user needs, requirements and proposed a service workflow for the registry operation. As the next step, a simulation of the proposed service workflow was perfor…

Contrasting Internationalization Paths of Product- and Service-oriented Software Firms

2019

The internationalization of software firms has been widely researched topic over the last two decades. However, the most of the studies have treated software firms as a homogeneous group, ignoring the fact that software firms actually differ greatly in terms of having either a product or a service orientation. Based on earlier literature, we hypothesized that software product firms would show a tendency to internationalize earlier and at a smaller size than software service firms, and that product firms would show a greater tendency to target countries that are both geographically and culturally distant. In fact, we found no support for most of our hypotheses, with relatively strong and sta…

DINESERV along with fuzzy hierarchical TOPSIS to support the best practices observation and service quality improvement in the restaurant context

2019

Abstract The present work proposes a new Multi-Criteria-Decision-Analysis (MCDA)-based approach integrating the DINESERV model along with the hierarchical TOPSIS method as measurement tool for evaluating quality in the restaurant services context. More in detail, on the basis of the DINESERV theoretical framework of the restaurant service quality, hierarchical TOPSIS is applied to compare quality of restaurant services. Actually, due to the prioritization process of hierarchical TOPSIS, investigated services providers are consistently and effectively assessed against criteria and sub-criteria of DINESERV, so allowing the identification of both best practices and weaknesses of delivered serv…

Interaction between functional and relational service quality: hierarchy vs. compensation

2018

The main goal of this research study is to examine the form of interaction between functional and relational service quality in their links to customer satisfaction. Two competing hypotheses were t...

Demand for quality and design ideas competition: experimentation to discover good practices / Domanda di qualità e concorso di idee: una sperimentazi…

2013

La procedura del concorso d’idee è indicata come soluzione per contribuire all’innalzamento della qualità architettonica. In Italia le esperienze durante l’ultimo decennio sono state numerose, ma non sempre hanno sortito positivi esiti concreti. Se le procedure di richiamo internazionale si riferiscono a linee guida consolidate, per la maggior parte delle occasioni di rilievo locale il livello di attenzione è insufficiente a garantire una diffusa qualità dei risultati. La partecipazione ai lavori di una commissione giudicatrice è stata colta come occasione utile a sperimentare, fuori da ambiti accademici, un approccio improntato dalla cultura tecnologica della progettazione. Per quanto circ…

Inferring Business Rules from Natural Language Expressions

2014

This paper proposes a mapping technique for automatically translating rules expressed in a format based on natural language, i.e. Semantics of Business Vocabulary and Business Rules (SBVR) standard, into production rules that can be executed by a computer (i.e. Rule engine). The proposed approach achieves a twofold purpose: on the one hand non IT skilled people (i.e. Domain expert) can effectively focus on business rules definition by using statements in natural language, and on the other hand the IT staff will have to manage business rules in a format ready to be executed by a rule engine. The main goal is to overcome some weaknesses in the software development process that could produce i…

Work redesign: Intervention based on the Social Information Processing Approach

2019

Apathy Towards the Integration of Usability Work: A Case of System Justification

2016

In this article we report from a case study of a software development organization and we study in particular the developers’ and product managers’ attitudes towards integrating usability work into software development. We offer explanations based on system justification theory illuminating what would-be integrators might be up against. The analysis shows how the developers only pay lip service to usability work and how they treat users superficially. It further shows how that leads to stereotyping of usability designers and users in order to preserve status quo, and how internalization of inequality between the developers and usability designers rationalizes the preservation of status quo.…

Implementing cloud ERP solutions: a review of sociotechnical concerns

2018

Abstract Cloud ERP solutions allow organizations of all sizes to support and coordinate key business processes by leveraging virtualization. Nevertheless, the implementation of cloud ERPs is not straightforward and there are significant issues that need to be taken into account when launching cloud ERP initiatives. To explore these issues, we conducted an in-depth systematic review of related research literature. We identified six key issues related to cloud ERP implementation: a) functionality fit, b) integration, c) data migration, d) organizational change, e) data security, and f) reliability. Furthermore, we mapped these issues to the different sizes of organizations. Based on this revi…